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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 384 Topics
  • 1,225 Replies
384 Topics
N
NikicBeginner
asked in Purchases & Returns
trying to get refurbished phone - but it wont let me keep my plan

I am trying to get a refurbished phone on a tab for my son, but Koodo will not let us keep his existing plan. The only option is to pay full retail price or upgrade the plan. Is there a Koodo rep. that can help us with a happy middle-ground? He was able to have a tab for this account/plan before, so I'm not sure why there is now a limitation.

813
Sophia
1 year ago
B
bilalnsari01Organizer
asked in Purchases & Returns
Phone customer rep vs In store clerk

Phone customer rep sold me Iphone 14+ and told me since I'm a loyal customer I get to keep my $45 plan. But then when I went to the store to pick it up - they did the order and said my plan went up to $60 like it's supposed to go if I didn't get the loyalty. I told them I won't sign because I didn't agree to the plan change and I was promised it would stay the same. I got the phone customer rep name at the time and I have a scheduled call back tomorrow with someone else tomorrow. On top of that - although the in store person canceled my order - it still shows I owe the money for the phone on my account...Super annoyed that they just promise wrong deals to customers. Any advice?  

741
M
1 year ago
S
SummerSunAdvocate
asked in Purchases & Returns
Phone trade in offers? Iphone 12 mini Mint condition.

I’m wondering if there is any offer / program to trade in my now paid for my ( mint condition ) Iphone 12 mini for a newer phone? If so how do i go about said process?

6204
M
1 year ago
J
JaydeepBeginner
asked in Purchases & Returns
How can i get my device invoice?

Hey there is some problem with my goggle device and when i contact them regarding this they told me that they need receipt that mention IMEI number and date of purchase and when i contacted koodo customer service they told me that the service agreement is only the invoice but when i send that to goggle they told me that its not proof so we cant accept it so please help me out if anyone knows this.

733
Flo Koodo
1 year ago
S
sn9407Beginner
asked in Purchases & Returns
Return procedure for defective phone + Pixel 7 vs S23 ?

I’ve had a Galaxy S10e with Koodo since 2019 and wanted to upgrade, so I picked the Google Pixel 7 after a little research. Ordered online and received it after 3 business day, as promised by Koodo. However, the phone is defective “out of the box” ; I tried everything but I just can’t seem to get it to work, so I sent an email to the Koodo webstore to initiate a return procedure. Anyone knows how long I’ll have to wait until they follow-up and I can return the phone and get the associated monthly payment cancelled ? Also, I’m wondering if I should simply get another Pixel 7 (a working one this time !) or if I should maybe consider paying a little more and get the Galaxy S23, as I have had no issue with my S10e for the past 4 years other than the lower quality camera (main reason I want to upgrade) and normal wear from regular use. And should I consider switching providers ?Thanks !

1683
Dinh
1 year ago
L
LurlockerBeginner
asked in Purchases & Returns
koodo called to confirm my address

I recently placed an online order for a new phone. I updated my address while I was placing the order. I received a phone call from a Koodo assistant who wanted to confirm my address. However I couldn’t make it to the phone and was left with a voice message. What am I supposed to do now? I have no way of calling the advisor back and I do not want to experience a delay on my order. 

471
Dinh
1 year ago
S
StromefamilyConnector
asked in Purchases & Returns
How Long Does It Take To Get A Software Update

Hi All,I am looking at getting a new phone. Weighting my options on potentially getting a Samsung S1FE or a Google Pixel 7. My issue is that specs on the Samsung S1FE state it's only running Android 11. I am running Adroid 13 currently on my Samsung A71. How long generally does it take for a software update to come in? Just wondering since I feel Android 11 would be a considerable downgrade for me.

1247
S
1 year ago
V
V ThunderRockstar
asked in Purchases & Returns
Phone not available in Koodo store.

Im interested in buying a samsung A53 but currently says they arent available. Does anyone know if they get stock in frequently?

1095
Allan M
1 year ago
D
DnlJnaSBeginner
asked in Purchases & Returns
Old Plan, New phone

I'm looking to upgrade my Pixel 3 to a Pixel 7. The plan I currently have is unlimited Canada calling and texting, plus 4Gb of data. However when I try to buy the new pixel 7 on the website it does not acknowledge my previous plan. I do not want to change my plan as it suits my needs very well, is there any way to keep the old plan and only upgrade my device?

712
Mayumi
1 year ago
E
EmmutBeginner
asked in Purchases & Returns
I broke my phone today..

I broke my phone today by dropping it, it just turned off and won’t turn back on. I’ve tried plugging it in, holding the power button etc. Anyways, I tried to order a new phone, but when I get to the end of my purchase it asks to verify that I’m me by sending a 6 digit code to my phone that’s dead! So how do I get around this?  The phone in question is a google pixel 5a

421
Dinh
1 year ago
G
GolfangariBeginner
asked in Purchases & Returns
2nd Phone Query

Hi, I’m currently on a BYOD plan … I am looking to add a 2nd phone, likely a pre-owned phone … can I order this phone and pay the minimum monthly charge without messing up my current plan? Does the 2nd phone need to be locked into a Koodo plan for 24 months? And after the 24 months, the pre-owned phone would be mine with no further plan obligations? 

511
Allan M
1 year ago
M
MeatshakesBeginner
asked in Purchases & Returns
My adress isn't available, how do i order online?

I'm trying to order two new sim cards for my two daughters and since my adress isnt available, I cant order anything.

281
M
1 year ago
R
rap835Beginner
asked in Purchases & Returns
iPhone 14 Pro Max with Tab Plus

Hi,How mush will be the total cost of iPhone14 Pro Max with Tab Plus? Is it upfront $1,593 (Upfront $501 + Tab Plus $300 + 24-monhts $33/month payment total of $792)?https://www.koodomobile.com/en/phones/iphone-14-pro-maxThank you

2602
Mayumi
1 year ago
C
Creampuff911Beginner
asked in Purchases & Returns
Upgrade phone to S23

I’m looking to upgrade to the S23 with Tab. Am I reading this correctly? $25 per month for 24 months then the phone is paid for in full? I understand I will have to upgrade to Tab plus which is $55 per month. I don’t want to get lost in the fine print. TSYM everyone :) 

1112
C
1 year ago
J
jdc010101Connector
asked in Purchases & Returns
CPO defective

got a CPO iphone on Apr 2023, now I’m having issues with it. unable to call caller when not on speaker, tried restart and reset plus changing case/screen protector. i’m not sure if koodoo online still covers it for repair or returned if i didnt buy the device care, i checked through apple too, theres no apple care avail.

682
M
1 year ago
C
Cailie CraneConnector
posted in Purchases & Returns
Tab Bonus inflated by $365 - Koodo quotes a "Retail Price" of $1,925 but Samsung Regular Price is $1,559.99

S23+ with 512 GBI have noticed that the retail price quoted by Koodo, and therefore the calculated “tab bonus”, are not accurate. The Tab Bonus is calculated at $672 but it is really only $307.Your new phone:Phone: SAMSUNG GALAXY S23 PLUS 512 GREENSerial #: 354206310215483Cost of your phone:Full Retail price: $1,925.00Total Tab amount: -$792.00Tab Bonus: -$672.00Your upfront phone cost*: $461.00 The Tab Bonus is inflated by $365 - Koodo quotes a "Retail Price" of $1,925 but Samsung regular price is $1,559.99. By the way, this phone is on sale and the sale price is even less at $1,419.99.See here:https://www.samsung.com/ca/smartphones/galaxy-s23/buy/  

1939
R
1 year ago
R
RatiquetteBeginner
asked in Purchases & Returns
What happens if I pay off my tab balance before returning the item I bought on tab?

I recently upgraded my phone with Tab. The phone I upgraded to was my second choice, as my first choice was out of stock. A few days after ordering, the phone wanted more came back into stock, so I’ve initiated the return process for the first phone. I want to get the phone I actually want ASAP, and my understanding is that I can’t order it until my tab balance reads zero.My question is, if I pay off my Tab in a lump sum and go through with the return, what will happen with my account? Will I get a refund of the money I used to pay off the Tab? Will my account have a positive balance that I can use to pay the new tab?

741
Allan M
1 year ago
V
VL435q3535Beginner
asked in Purchases & Returns
Online Ordering using monthly bill credits

Hello, my situation is:I am looking to purchase an iphone 12 online at retail prices to retain my current plan. Due to an accounting error on my end I have been overpaying my monthly services which has resulted to a credit on the account.I intend to use this credit for this purchase as it covers the full cost of the phone at retail.I unfortunately cannot complete the order without providing my credit card info to complete the purchase.I have scheduled a callback but trying my luck asking here.

572
Mayumi
1 year ago
W
WhatsGoingOnBeginner
asked in Purchases & Returns
Bill Credit "Up-To" Amount?

I'm looking at purchasing a new phone and the page says there is "up to $188 in bill credit" is this a guaranteed amount, or how will I know how much I actualy receive in credit?

271
Dinh
1 year ago
S
Sufficient_ad5822Beginner
asked in Purchases & Returns
All Cubot Smartphones are still unsupported by Koodo's and Telus network

I posted on the koodo Mobile forum because of my frustration that Cubot has not programmed for All 4G LTE and 3G bands for their line up of 4 inch smartphone such as the Cubot J10, Cubot kingkong mini 2 and Cubot Pocket smartphones. I get these smartphones on aliexpress.com.  I am going to cave  and buy a $110 Cubot Kingkong mini 2 even though it is not finished programming  I have emailed Cubot once a month for the past 13 months to ask when Victor gets coverage for the essential 4G LTE bands for the Cubot . I even asked my asked my electrical engineer Friend Chenbuke at Rogers when the Cubot Pocket is fully supported there. I complained to Nokia corporation and their former 3G HSPA+ network  programmer Keanu reeves. I told Asus Taiwan about the 4 inch smartphone and they say they will make it.   I told Nvidia CEO Haung Jensen and he offered a grant  to the first programmer that successfully programed 4G LTE for the Cubot smartphones  My friend Deacon Dan tried to use a Cubot J10 says

1471
Dinh
1 year ago
S
Smiley2468Beginner
asked in Purchases & Returns
bought double

Hello! I  bought 2 separate SIM cards for BYOP. Can I cancel one right away without using it? Or will i still have to pay for the first bill? 

501
Allan M
1 year ago
V
viratshardaBeginner
posted in Purchases & Returns
credit check for existing customer buying phone on tab

I am an existing Koodo customer on 60 dollar plan. I want to buy Pixel 7a on tab but am concerned that it would result in a credit check. Will a credit check happen now? A check had already happened when I joined Koodo for the first time.

2111
Mayumi
1 year ago
V
viratshardaBeginner
asked in Purchases & Returns
using phone with different koodo sim

Can I buy a phone on tab with my wife's profile but use it with my sim?

251
Mayumi
1 year ago
F
FluffySkies777Organizer
asked in Purchases & Returns
Buying the pixel 7a results in "Your choice is no longer available"

I tried ordering the pixel 7a and go through the entire process of entering credit card details and approving the purchase about 4 times and when the sms code is entered, a screen shows “Your choice is no longer available”. It’s a popular phone blah blah blah.  Anyone else having this issue right now?

14711
F
1 year ago
M
mekrisBeginner
asked in Purchases & Returns
I cannot receive code upon checkout due to old phone dying

how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan? TIA also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

292
M
1 year ago

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