Did you check your junk mail folder?

yes, of course

You can try to register your Self-Serve account on Koodo Assist. https://Koo.do/Chat 

nope, you need an account number that is sent via the account activation email.  Can’t use phone number either because I’ll be transferring that from my previous carrier.

From Koodo Assist:

Please note: To create a Self Serve account, you’ll need either your account number or phone number. If you placed an online order and have not received this information yet, please wait for your Account Activation email.

Is the SIM working? 
if it didn’t work, the account wasn’t activated and you will need a rep to activate it. If if worked, there might be something wrong with the email address.

No...the sim does not work.

Ok, let me flag a rep to look into it

I have a call back scheduled for tomorrow at 9 am.  Too bad we are off to a bad start...hopefully not an indication of the service to come.

Hi @Chris Crowell 

If you didn’t get help in the meantime, please let us know, so we can send you a private message for further assistance (we will need to confirm some additional details). 

Received call back and they were able to activate the account and provided account number….so all should be good now.  Next to try registering for self-serve.