Skip to main content
Koodo Community
Solved

Can I purchaase device care on a phone purchased elsewhere?


I bought a phone unlocked on Amazon, can I purchase Device Care through Koodo?

Best answer by Darius Koodo

Hi there @N-E-N 

The devices have to be from Koodo or TELUS in order to be eligible for a Device care complete program.  

View original
Did this help you find an answer to your question?
This topic has been closed for comments

2 replies

Sophia
Forum|alt.badge.img+4
  • Mobile Master
  • 12515 replies
  • September 5, 2023

I’m pretty sure you can, but let me flag a rep to confirm. There is no mention of it in the small print :) https://www.koodomobile.com/en/help/device-care-complete

Edit: Oh, reading this

You can also add Device Care Complete when purchasing a phone online through the Koodo website. If you purchased your phone more than 60 days ago, you’re not eligible for Device Care Complete.

I’m now pretty sure that you CAN’T (but rep will confirm either way) :)


Darius Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 1153 replies
  • Answer
  • September 5, 2023

Hi there @N-E-N 

The devices have to be from Koodo or TELUS in order to be eligible for a Device care complete program.