Purchases & Returns

Anyone know what happens if you subscribe to stream + but already have an annual price membership that is all paid up until January?  Do I get billed for the prime portion monthly still immediately or is there some sort of discount.  thanks!

Hey!  I was going to purchase a new iPhone 16 today but when I checked my promotions the $300 discount has disappeared!!  It was there yesterday and today, gone!Anyone have this issue before?  Any luck getting them to honor the promotional price? Thank you! Keith 

Hi  I have a tab of 8 more months to pay and the tab bonus balance of just over $400.  When is the earliest time period when I can get a new phone? For example with two months left on the tab will the tab  bonus  balance of $400 be forgiven? I don't want to pay back the tab bonus balance. Any help would be appreciated. Thanks

I am planning to purchase a new phone, and I am already eligible for the First Nations tax exemption on my bills. Is this exemption also applied to the initial price of the phone? Or is there a different way to have this applied?

Hello. I'm not Canadian but I'm moving to Montreal soon. I'm wondering if it's possible to buy a prepaid Koodo plan and activate it with eSim before entering the country so that I immediately have cellular service and data once I arrive at the airport. If so, does the start of the 30 days of the plan start right when I purchase it, or when I actually activate it on my phone? Thanks.

I bought my phone back in last March and need proof of purchase now. Google told me to call Koodo and have them email it to me but I cannot get by the chat bot and it doesn't allow me to ask about proof of purchase 

My husband lost his phone. If I order a new one online through Koodo will it automatically come with a new SIM card and will I be able to activate his new phone without having the old one? I’m trying to avoid having to pay the $70 activation fee on top of having to pay for a new phone plus a more expensive plan because of course his old plan is no longer available.

Hello, I took over my dad's phone with my phone number. I am an apple user through and through but this is an Android. I would like to switch. My question is my tab balance says zero but when I go I to it it has a negative balance, if I upgrade my phone will I have to pay the balance or will it just be added. I think it will be added to my bill but not sure.

I just ordered a pre owned phone from a kiosk in the mall but changed my mind on the colour🤦🏼‍♀️how can I contact Koodo to request the different colour phone

I received an email that I had to verify my purchase and received the call 10 minutes later. I missed the call as I was not expecting it.  The email mentions scheduling a callback but the assistance tool will not allow me to schedule a callback and gives no other way forward. “ You can also go to Koodo Assist to schedule a callback from a live rep. “ 

Does anyone know when I receive my new google 8 phone from koodo, will it be unlocked

Hi, is it possible to pick up my phone order in koodo store? I’m afraid no one will be home to accept the delivery

Can I purchase a phone for each line in one shopping cart to save on shipping fees?

Hi, I’m planning to buy an iPhone 13 from Koodo, and I want to confirm if the phone will come unlocked and be usable with other providers, both in Canada and internationally. Can you confirm this for me?

Hi there,I returned from an overseas trip today where I had used an E-sim. I accidentally made my SIM inactive and have no access to messages etc. Going into settings - cellular - I get this message: “Conversion completed, your SIM is no longer active and can be removed from the SIM tray” Anyone had experience with getting theIR SIM re-activated without having to go to a KOODO location? Thank you

I had lost my phone. I ordered a new one and a new SIM with it. It has arrived but I cannot activate the new SIM because I obviously cant recieve the verification code via text because I NO LONGER HAVE MY PHONE. I also cant recieve verification via email because gmail also requires verification for gmail to be sent via text, Please just help me activate this new SIM!!!I just want a real agent to help with this please

we have changed. our minds and don’t want the tv bundle. how or who do we talk to 

I recently ordered a phone from Koodo to be delivered by Canada Post.  On the day of expected delivery I received a text from 1-(972) 209-0486 supposedly from Canada Post that they were unable to deliver as they had a problem with the address and unable to deliver until I re-submitted the address.  I was to reply to text with "y" and close and re-open the text.Upon doing this there was a link which I opened which looked like it was official Canada Post webpage: canadapost-postecanadaeuo.top is the address.The page asked for my address, phone number and email which I entered.  I was directed to a second page stating there was a re-delivery service charge of CAD 0.41 and a form to enter my credit card info. At that point I called BULLSHIT and went down to the post office, showed text to them and they said it was definitely a scam. I asked how they knew I was getting a package that day and the reply was that someone in the supply chain was probably selling t

So I had just received my new phone with a new SIM card and I went to start the change over it went to take my number over to SIM card than I lost power and had no wifi and my number got taken from my old SIM card and not get put onto the new one now I have no phone and it won’t let me get an activation code to my email at all. I don’t know what to do now

Hello, I recently ordered a pre-owned phone from Koodo online. I haven’t received a SIM card, though there is a SIM number listed on my service agreement. I transferred from another provider. How do I get a SIM card to finish setting up with Koodo?

I am an existing customer and looking to upgrade my cell phone. When I go and look for phones there are none that are $0 down. When I don't sign into my account, almost every phone is $0 down. I am really noticing that koodo doesn't care about their existing customers. 

Hello, Current Koodo customer and i would like to buy a new phone but keep my same line.Do i just go into shop, buy a new phone for myself under my number, and it will be auto transferred to the new phone?Please advise I have about a week before I must leave for an extended period. thank you.  

Hi, I recently purchased a Pixel 8 Pro via the webstore and would like to return it. I am within my 30 day policy  The phone has been used for voice and data. However, there are issues with the wireless and data connection on the phone. I have other devices with Koodo that do not exhibit the same behavior. Google is not helpful and I don't want to return the phone for repair with Google, to be provided with a reconditioned unit.It continually drops from data/wifi networks. Inside and outside my home.  I work with my local ISP. I'm familiar with troubleshooting and have never encountered anything as vexing as this phone. I have a family plan with Koodo  - 3 other mobile phones. The Pixel 8 Pro is the only one to continually drop.  Please advise on the options available to me and how to return the device. Thank you,

Hi there,On May 7, 2024 I paid for Stream + and a charge of approximately 36.00$ was put onto my credit card.  On May 14th, I received an email from Koodo saying I haven’t yet activated my Prime account so I activated it.  I was then charged a 1 year subscription for Amazon Prime on May 14th for approximately 110.00$ (on top of what I was charged on May 7).I contacted Koodo via a phone call on May 17th to talk about the charge, and they couldn’t refund me and suggested I contact Amazon.  On the same day, I called Amazon and they tried to refund me the money, but the refund never showed up on my credit card.  I called Amazon again at the end of May, as well as on June 4.  Both times, Amazon tried to refund me the money.Finally, on June 10, I talked with an Amazon rep again and they said they can’t refund me the money because it’s Koodo who has subscribed to the plan, and it is managed by them.I then called Koodo again, and they said they can’t refund me th

Im ordering a new phone and changing the plan with it.Will my current, old phone stay active while I wait for the new one to be delivered?Or once the new one is activated, will I have a window of no phone?