Skip to main content
Koodo Community
Community

Hello,

 

I recently ordered a pre-owned phone from Koodo online. I haven’t received a SIM card, though there is a SIM number listed on my service agreement. I transferred from another provider. How do I get a SIM card to finish setting up with Koodo?

Hi there,

have you checked the cardboard flaps of the box? I have found that sometimes during shipping they get stuck behind there when I order phones. If not there, the quickest way would be to go to your closest Koodo kiosk or Telus corporate store and they will provide a sim. That, or you can order another one through the link, though it will take a few days to show up. https://www.telus.com/en/mobility/accessories/product/koodo-tri-sim

That is exactly what happened. Thanks so much!

Awesome 😎 no problem at all!

Terms & Conditions
Koodo Community