So I had just received my new phone with a new SIM card and I went to start the change over it went to take my number over to SIM card than I lost power and had no wifi and my number got taken from my old SIM card and not get put onto the new one now I have no phone and it won’t let me get an activation code to my email at all. I don’t know what to do now
Question
had a new sim card with my phone now pnone dont work
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+4The new SIM card (shipped with the new phone) was an inactive SIM. if the old sim was working fine, you can use it in the new one.
If you want to use the new SIM, you have to switch it in self-serve. Follow this https://www.koodomobile.com/en/help/koodo-sim-support
I’m not able to switch it I started the process of doing then I got disconnected because of a power outage so I have no way of getting the code for it
+4I’m not able to switch it I started the process of doing then I got disconnected because of a power outage so I have no way of getting the code for it
In that case, you will have to use the old sim for now (if it fits in the new phone).
Anyway, Have you tried to switch again as the process wasn't completed? If you couldn’t for some reason, you will have to contact Koodo (instore or calling).
+4Yes I have but I have no phone for the number to be texted to
You could take the sim out and put into another phone that you have access to.
+4When I put it in a different phone it just says no service
Well, could you confirm these
- are you an existing customer or a new customer?
- Is the old sim card working in the past? And are you in an area that you had Koodo signal reception?
Yes I am an Koodo customer for a year now and yes it was but as soon as I put the new SIM card in it went to activate my number on new card and it failed and my service had disappeared. I’m also in a very good area for Koodo signal
In self serve in the sim card change screen, is the active sim card number the new sim card or the old sim card? You should be able to see the last few digits and then you can see which card it matches too
+4Yes I am an Koodo customer for a year now and yes it was but as soon as I put the new SIM card in it went to activate my number on new card and it failed and my service had disappeared. I’m also in a very good area for Koodo signal
This issue showed in screen had nothing with Koodo, that is Apple activation service. You can remove the SIM card out and activate the phone using WiFi.
I recommend you visit a Koodo kiosk and ask a rep there to assist you. I think both of your SIMs had issue.
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