Hi there,

On May 7, 2024 I paid for Stream + and a charge of approximately 36.00$ was put onto my credit card.  On May 14th, I received an email from Koodo saying I haven’t yet activated my Prime account so I activated it.  I was then charged a 1 year subscription for Amazon Prime on May 14th for approximately 110.00$ (on top of what I was charged on May 7).

I contacted Koodo via a phone call on May 17th to talk about the charge, and they couldn’t refund me and suggested I contact Amazon.  On the same day, I called Amazon and they tried to refund me the money, but the refund never showed up on my credit card.  I called Amazon again at the end of May, as well as on June 4.  Both times, Amazon tried to refund me the money.

Finally, on June 10, I talked with an Amazon rep again and they said they can’t refund me the money because it’s Koodo who has subscribed to the plan, and it is managed by them.

I then called Koodo again, and they said they can’t refund me the money because it’s Amazon.  I keep hearing from Koodo to go to Amazon, and I keep hearing from Amazon to go to Koodo. 

Can I please get some help with this? It has been almost a month of back and forth