Koodo Community
Question

refurbished phone has non genuine parts

  • 23 August 2023
  • 3 replies
  • 55 views

I received my refurbished phone from Koodo today and it’s showing me that the battery and display are non genuine parts.

please advise on my options now as I assumed a big company like koodo would use genuine parts


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3 replies

Userlevel 7
Badge +4

Your options are to return the presumably iphone, or keep it, or ask to get one that has genuine parts. That would be trickier. If the screen is OLED, I wouldn’t care. But they’ve often used LCD screens to fix what should be spec’d OLED. I wouldn’t care about the battery either, but you lose a battery health indicator feature by having a third party battery. So it depends on what you’re personally ok with on how to proceed.

The screen seems off to me and lags a lot we all have iPhone 11’s here 

Userlevel 7
Badge +4

The screen seems off to me and lags a lot we all have iPhone 11’s here 

When you said it was off, what happened? if you are within the 30 day period, you can always return the phone.