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Can I purchaase device care on a phone purchased elsewhere?

  • 5 September 2023
  • 2 replies
  • 68 views

I bought a phone unlocked on Amazon, can I purchase Device Care through Koodo?

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2 replies

Sophia
Userlevel 7
Badge +4

I’m pretty sure you can, but let me flag a rep to confirm. There is no mention of it in the small print :) https://www.koodomobile.com/en/help/device-care-complete

Edit: Oh, reading this

You can also add Device Care Complete when purchasing a phone online through the Koodo website. If you purchased your phone more than 60 days ago, you’re not eligible for Device Care Complete.

I’m now pretty sure that you CAN’T (but rep will confirm either way) :)

Darius Koodo
Userlevel 7
Badge +4

Hi there @N-E-N 

The devices have to be from Koodo or TELUS in order to be eligible for a Device care complete program.  

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