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Online Phone Purchase

  • September 7, 2023
  • 4 replies
  • 200 views
J

Hi there,

 

I am existing Koodo Customer and planning to change my existing phones. I have two connections. 

My current plan is much better and serving my all needs for communication. I don’t wish to upgrade my plan. When I am going to order new phones for my existing connections, I am forced to change my plan which I don’t wish to change. How I can purchase phones without changing my current plans? 

 

I am loyal customer of Koodo since last more than 8 years. So I think there should be some loyalty rewards and I should be able to buy new phones with my existing plans.

 

I also tried to look for customer service email but unable to find their email. I also tried to call them but due to long waiting time period, I was not able to connect with them.

 

Thank you,

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    4 replies

    Mayumi
    Forum|alt.badge.img+4
    • Mayumi
    • Mobile Master
    • 10319 replies
    • September 7, 2023

    What  plan do you have?

    And you mentioned that you have 2 lines. Is there any tab on the other line? And what is the plan on that line? 

     

    G
    1 person likes this
    • G
      Goran
    J
    • JYOTKETU
    • Author
    • Connector
    • 4 replies
    • September 7, 2023

    My plan is $30.00 per month for each line which is more than enough for us. I don’t wish to change my plan and update my phones.

    No any tab on any of the lines. 

    I had 3 tabs earlier which I paid before time and my account is in good standing condition. Never late payment or no any issue. 

    As indicated earlier I am loyal customer since more than 8 years.

    Allan M
    Forum|alt.badge.img+4
    • Allan M
    • Mobile Master
    • 12308 replies
    • September 8, 2023

    Unfortunately, if it prompts you to change the plan, then you have to change it.

     

    The only other alternative would be to buy the phone outright or financing through the device manufacturer themselves.

    G
    • gabe.pulver
    • Connector
    • 3 replies
    • September 8, 2023

    I think what the MM said is right - you may have to buy it from somewhere else, as koodo has decided they won’t let you keep that plan on a new tab anymore. There are some good deals to be had out there though! BYOD deals are often better too - to get a phone i usually go CPO - i’ve gone to Orchard before.

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