Hi,
I signed up for the streaming services promo for $15 with Stream+. I had to create a Disney+ account in order to activate the Koodo promotion. My credit card is billing me for $15 from Koodo and $ 7.99 for Disney Plus. How to I reverse the additional charge with Disney+ and link my Disney+ account to the Koodo promotion?
Did you activate and link your account from the Koodo subscription page?
Ah ha! I logged into Koodo account and noticed I did not activate. Done now.
It says my Disney acct billing is paused until April 21st. does this mean I pay for 1 month subscription to Disney+ from March 21-April 21?
I would guess that’s what it means. You’de be starting the Koodo subscription from April 21st
So I am currently being billed the Koodo promo rate @ $20 in addition to the monthly Disney+ subscription @ $9 for a month. Was it explained in the promo streaming+ info that if you have to create a new acct for any of the 3 streaming sites, you have to pay first month subscription with the provider?
Sorry Koodo I will have to consider cancelling the stream+ promo now that I am paying one month of Disney+.
Can’t you link your Stream+ subscription and get the money back on first month of Disney+?
How do I do that @ Robert T?
my streaming promo with Koodo has been activated and I have been charged $15. Disney charged me too.
Waiting for a reply how to request refund form Disney+
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I would contact Disney+ directly.
Tell them you opened the account because you purchased the stream service through Koodo. You weren't aware that you need to activate it through Koodo.
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Hi there,
Please check out this article regarding the Subscriptions Partnership on Disney+:
https://help.disneyplus.com/article/disneyplus-third-party-subscription
For more info about how to manage you services through Stream+, please see our support article https://www.koodomobile.com/en/help/stream-plus
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