Hi,
I signed up for the streaming services promo for $15 with Stream+. I had to create a Disney+ account in order to activate the Koodo promotion. My credit card is billing me for $15 from Koodo and $ 7.99 for Disney Plus. How to I reverse the additional charge with Disney+ and link my Disney+ account to the Koodo promotion?
Did you activate and link your account from the Koodo subscription page?
Ah ha! I logged into Koodo account and noticed I did not activate. Done now.
It says my Disney acct billing is paused until April 21st. does this mean I pay for 1 month subscription to Disney+ from March 21-April 21?
I would guess that’s what it means. You’de be starting the Koodo subscription from April 21st
So I am currently being billed the Koodo promo rate @ $20 in addition to the monthly Disney+ subscription @ $9 for a month. Was it explained in the promo streaming+ info that if you have to create a new acct for any of the 3 streaming sites, you have to pay first month subscription with the provider?
Sorry Koodo I will have to consider cancelling the stream+ promo now that I am paying one month of Disney+.
Can’t you link your Stream+ subscription and get the money back on first month of Disney+?
How do I do that @ Robert T?
my streaming promo with Koodo has been activated and I have been charged $15. Disney charged me too.
Waiting for a reply how to request refund form Disney+
I would contact Disney+ directly.
Tell them you opened the account because you purchased the stream service through Koodo. You weren't aware that you need to activate it through Koodo.
Hi there,
Please check out this article regarding the Subscriptions Partnership on Disney+:
https://help.disneyplus.com/article/disneyplus-third-party-subscription
For more info about how to manage you services through Stream+, please see our support article https://www.koodomobile.com/en/help/stream-plus
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