Koodo Community
Question

adding extra lines

  • 11 January 2023
  • 1 reply
  • 40 views

Yesterday I added x2 extra lines to my bill and changed the plan for an existing line. I received x2 emails after this - one asking fi I signed in and to change my password, and the other stating possible fraudulent activity was happening on my account. i am worried that my purchases will be denied.

I have tried to reach out to koodo regarding this to confirm it was me who added them but i cannot get a call back until tomorrow. 

can i please get a response from a koodo member? I am not sure what happened to the customer service phone number and i am not sure how adding to a forum is more accessible or convenient

 


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1 reply

Userlevel 7
Badge +4

It’s possible I suppose. Did the emails say anything to the effect of if it weas you then ignore it?