Purchases & Returns
All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.
- 347 Topics
- 1,091 Replies
I just got a phone from a Koodo dealer store yesterday, brought it home, it didn’t work properly (app crash, lots of glitches), so I came today to return it. Before I went for the return, I talked to Koodo customer service on the phone and they said I won’t be charged the $50 connection fee. However when I came to the store to return it, the sales rep said I would still be charged the $50 connection fee - which doesn’t seem very fair to me. I didn’t want to return the phone, I only had to cuz it was not working properly!I went through the contract and everything - couldn’t find the answer. Does anyone know if they will still charge me the connection fee or not? Thanks!
I spoke to a koodo rep last Wednseday via callback, to return a CPO purchased recently from webstore. I was told to expect an email with return instructions in 24 hours.Now it has been 6 days and I still have not got any email.Can someone please help to flag a rep to help to check.
I got a new phone from Koodo that came with a new SIM card. Can I use it on my new phone and still be able to use my old phone with the old SIM, or will it deactivate? Also, if not should I save the new SIM as a backup and just put my old SIM into the new phone?
Ok so I’ve never “added a line” before so this is new to me. Just decided that my daughter is ready for a cell phone so I’ve decided that I’m gonna give her my old iphone 6S to use. I’m thinking that the simplest way to do this would be to add a new line to my account.Here’s my assumption of how this is going to work. (I’d appreciate a correction if I’m wrong and additions as far as anything I may have left out.)So I go online and choose a plan for her with the “Bring your own phone” option. So this then means that all I need is a sim card which is shipped to me within 5 business days. This SIM card means that she gets a separate cell phone number which is then activated within minutes of insertion. I’m assuming that this new phone number will show up in the Iphone’s “settings” once the SIM is inserted. This “additional line” with its accompanying plan and cell phone number is completely separate from MY account and the only connection to me for all intents and purposes is the fac
Just ordered a new phone and updated the plan for one of my sons… all good.Went to order the same phone and update to the same plan and that plan is no longer available ?!?!Call back is scheduled 2 days from now, what ever happened to their customer service ?Has anyone experienced the same where a second phone was being purchased but the same plan is not available ?
Hello; So I'm looking at ordering a phone to replace my current one. However since I've never ordered a phone online (always done it in Koodo shops) I've some questions as to how this will go. First of all let me start by saying I'm no "techie" and after looking at my questions this will become painfully obvious. 🙂What does activation entail when buying a phone online? How does one activate ones new phone through this process? Is it done at the time of order or is it as simple as me inserting the sim card when I receive the phone? Is there a time gap/delay between service? I know when I order in the shop everything is done seamlessly so that when I walk out of the shop I can use my new phone immediately. In addition to buying a new phone I also want to change my plan from my current to another with a visual VM add on. I'm assuming that the current plan is associated with my current sim card so I'm guessing that means that I'll be sent a new sim card with the new phone? BTW, what hap
I received an email from Koodo with instructions on how to return my phone. But there was no printing label attached. There was a link but it was broken, went to a 400 error. Do I need a label or will they print one at Canada Post? Do I need to provide an address? There is a Telus return policy number. Is this all I need?
I ordered a new iphone 11 from the website. When it arrived the life time usage timer claims that the phone has been used for 3 hours of talk time. Also, the serial number starts with F therefore it is used even though it appeared new. Has anyone else experienced this?
Last Dec,21, purchased a refurbished iPhone XR. Didn’t use it for the first six months. Finally started using it and the lower microphone isn’t working. Just spent a lengthy night between a Telus store and the Apple store only to get no help. The Apple store did confirm the phone isn’t working and that the Apple warrenty did run out but both Telus and Apple says not something they can help with. I still have warrenty according to Koodo but no one can give me any answers. Need some ideas.
Hi, I have seen others posting about having problems while trying to buy a new phone online. I tried via my phone and via a computer and two different browsers and the it gives me an error message before or right after entering the confirmation code. I know my card isn’t the problem. I wonder if this problem is solvable online. There is a deal right now until July 4th and I’m afraid I'll miss it. I’m not going to be able to go in person at koodo before then. It is a little frustrating. Thank you!
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