Hi, I have seen others posting about having problems while trying to buy a new phone online. I tried via my phone and via a computer and two different browsers and the it gives me an error message before or right after entering the confirmation code. I know my card isn’t the problem. I wonder if this problem is solvable online.
There is a deal right now until July 4th and I’m afraid I'll miss it. I’m not going to be able to go in person at koodo before then. It is a little frustrating. Thank you!
What is the error message you are seeing?
Well, it seems that trying again with my phone did the trick. I was trying to trigger another error message to answer you precisely this time and it worked! Problem solved 
♀️
But for info it was something like "we are unable to process the order try again or go the a store" with a slight change in the words every time. Thanks anyway. I won't quite know what happened, but the problem isn't anymore.
Well, it seems that trying again with my phone did the trick. I was trying to trigger another error message to answer you precisely this time and it worked! Problem solved ♀️
But for info it was something like "we are unable to process the order try again or go the a store" with a slight change in the words every time. Thanks anyway. I won't quite know what happened, but the problem isn't anymore.
Glad to hear it worked out for you!