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Question

The website doesn't show usuage???


Persath

I just hate how there is no warning like for data when you are close to reaching your limit there is a warning but not for long distance homephone.

Basically i am on a homephone plan with 1000 free minutes to european countries like london and my parents have never over used the minutes till now and my homephone bill is $172…  (usualy pay $24 after tax per month) just don’t like how if i click “view usage” the website doesn’t show and says “unavailable” 

 

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5 replies

Toronto_koodo

Seems like an intermittent glitch. Have you tried again? From a different browser if possible


Persath
  • Author
  • Beginner
  • 2 replies
  • January 18, 2023

yes tried all browser


Forum|alt.badge.img+4
  • Mobile Master
  • 6176 replies
  • January 18, 2023
Persath wrote:

yes tried all browser

Have you cleared the cache and cookies from your browser?


Persath
  • Author
  • Beginner
  • 2 replies
  • January 18, 2023

I am getting this error(Application error: a client-side exception has occurred (see the browser console for more information) when i click on “view usuage” on all devices(desktop and mobile) and everything is cleared.

 

 


Forum|alt.badge.img+4
  • Mobile Master
  • 13577 replies
  • January 18, 2023

There’s issues sometimes. However, the CRTC, in it’s infinite wisdom, didn’t side with consumers, and decided because you can count minutes, unlike data, that mobile carriers do not need to provide a similar way to track minutes. You unfortunately are responsible to ensure you don’t go over the 1000 minutes, even if you can’t see the usage in self-serve.