Koodo Community

web order, no email confirmation

  • 4 January 2023
  • 2 replies

Order #HFO34826433, ordered a new phone because mine’s on the fritz and I didn’t receive a confirmation email… The charge is pending on my credit card, so when I try to look it up using the online lookup tool it gives me this error:

Order number or email you entered does not match our records. Please try again.

Note: Orders 30 days prior to today won't be shown here.”


The email associated with my account is the same one I’ve been using for years, any ideas?

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2 replies

Userlevel 7
Badge +4

When did you order the phone?

Have you checked the spam/junk folder(s) for the confirmation email?

For online orders, please send an email to koodo.webstore@koodomobile.com - the webstore should be able to provide information on the status of the order.

I ordered earlier today and it’s not in my junk/spam folder, but I’ll try emailing them. Thanks!