Purchases & Returns

I am looking for a new phone but I can’t find an option to filter by tab. Instead it seems I need to click on each individual phone to check the cost under my tab/plan. Am i missing something? So frustrating!! Thanks!

Finally the 45 day hold is up and I went to order my new phone. I've tried twice now to complete the order and I get the error "Price Plan is not valid". Even though I'm choosing the Tab plan that's needed. ($60 for 10gb for a CPO iPhone 11)Is it because I'm trying to purchase with a prepaid Visa?  

Hello, please help!  I have tried several times to order a new plan and phone from my computer and when I get to the “device protection” option circles to click on - none of them work!  Which means the “add to cart” button does not highlight as I haven’t “chosen an above option”.  Choosing the new plan and phone was easy, just the final part.  Also tried to order from my phone and same problem.  I have been with koodo for many years and just wanting to upgrade my phone and plan.  What am I doing wrong? Thanks!

Le Téléphone es neuf et le réseau wifi se déconnecte seul et embarque sur lte

I'm looking at switching to Koodo from Telus. Can I use a Koodo sim with my old Telus phone, or will I need a new phone?

Hello i have a question like i am with koodo from one year ana i have i phone 11. I still have 10 months to go and about 160 tab balance, so i wanted to ask if i need to pay only tab balance if i want or the bonus discount and tab balance both if i want the phone free before.

Looking at upgrading my phone, the one I'm looking at has a $400+ upfront charge then the tab charge every month. I was wondering if you actually have to pay the upfront charge when you order the phone online or if it will just be added to your bill?

I currently have an Google Pixel 3xl, but I am planning to buy a new Pixel 7. I am also planning to buy the phone at Best Buy instead of going to my local Koodo retailer or buying it online at Koodo because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new Pixel 7 at Best Buy and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

Hi,I am postpaid Koodo customer.Currently, I am traveling overseas in Saudi Arabia and lost my sim card.Hence, unable to get OTP for use of credit card etc for flight tickets payment.Urgently require new sim card.My email: sophiaan@outlook.com, mobile 506 262 2883

I recently (beginning of OC 2022) moved to a different mobile  provider but have paid my last bill. My last received bill now has a credit. How can I get it returned?

Hi,If I buy CPO device and sign up with a contract. Is it mandatory to use the sim in the same phone for 2 yrs?Can I buy more than 1 CPO device in the same contract / overlapping contract period?

I just received this phone in the mail today. Immediately after powering it on, I noticed something was up with the screen. There’s a blue mark on the top right corner of the display that looks like a bruise. Blacks look blue and there’s a faint purple hue when I drag items on the screen. In addition to that, the bottom bezel of the display is remarkably thicker than the other three bezels. What is going on here? Was the screen replaced by an LCD? When I hold this phone next to an iPhone XR with both displays set to 100% brightness, the XR’s supposedly inferior screen looks significantly better. The colours on the XR are more accurate, and the blacks are even darker!Nowhere on the order page indicates the possibility of this occurring. In fact, it says “OLED”. Have I been duped? I understand that the phone was previously used… but I feel like a fool because I read thoroughly through everything before proceeding to the order page. I was led to believe that the phone was returned in work

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

I am getting a replacement phone delivered. I am wondering if the Rep at Hamilton's Center Mall can transfer my data and if so will it cost me another $50.00?

If my Tab is done in 2 months and I pay off the remaining balance, is the phone then mine? Like, I can sell it?  

I spoke to a koodo rep last Wednseday via callback, to return a CPO purchased recently from webstore. I was told to expect an email with return instructions in 24 hours.Now it has been 6 days and I still have not got any email.Can someone please help to flag a rep to help to check.

Been calling customer care for almost 3 weeks now, logging tickets, following up, etc. to no resolve.Trying to upgrade my phone online to the certified pre owned (which is online only) and keep getting the error msg when hitting shop:“Your order can’t be processed online. Please call 1-866-379-1964 (toll-free) to speak to a rep”It’s something specific to my account as I’ve tried clearing cookies, different browsers, logging in from different devices, and even different IP’s from a different household. If I don’t login to my account, I can access and add the device to my cart no problem.PLEASE ADVISE! I’ve tried contacting normal customer care, the sales team, the webstore, keep getting the loop around/same notice that a ticket as been filed, please wait, etc. Have been trying to follow up since the end of Aug.

Ordered a new phone through the online store. Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.Trying to find out the steps. 

Can I buy Apple care+ later on through Apple if I buy my phone with Koodo?

I got a new phone from Koodo that came with a new SIM. If I use my old SIM and keep the new one as a backup does it expire?

I got a new phone from Koodo that came with a new SIM card. Can I use it on my new phone and still be able to use my old phone with the old SIM, or will it deactivate? Also, if not should I save the new SIM as a backup and just put my old SIM into the new phone?

I have a multi size sim card. If I pop out the nano to use can I later put it back into the micro size to fit into a different phone?

Is there an option to ship or pickup in store?

Ok so I’ve never “added a line” before so this is new to me.  Just decided that  my daughter is ready for a cell phone so I’ve decided that I’m gonna give her my old iphone 6S to use.  I’m thinking that the simplest way to do this would be to add a new line to my account.Here’s my assumption of how this is going to work.  (I’d appreciate a correction if I’m wrong and additions as far as anything I may have left out.)So I go online and choose a plan for her with the “Bring your own phone” option. So this then means that all I need is a sim card which is shipped to me within 5 business days. This SIM card means that she gets a separate cell phone number which is then activated within minutes of insertion. I’m assuming that this new phone number will show up in the Iphone’s “settings” once the SIM is inserted.  This “additional line” with its accompanying plan and cell phone number is completely separate from MY account and the only connection to me for all intents and purposes is the fac

I'm going away, but want to order a phone while it is on sale. Will they deliver a phone if I'm not there to receive it?  My parents could sign for it, but I wasn't sure if they only deliver to the person who ordered it.  Thanks!