Purchases & Returns

I recently (beginning of OC 2022) moved to a different mobile  provider but have paid my last bill. My last received bill now has a credit. How can I get it returned?

Hi,If I buy CPO device and sign up with a contract. Is it mandatory to use the sim in the same phone for 2 yrs?Can I buy more than 1 CPO device in the same contract / overlapping contract period?

I just received this phone in the mail today. Immediately after powering it on, I noticed something was up with the screen. There’s a blue mark on the top right corner of the display that looks like a bruise. Blacks look blue and there’s a faint purple hue when I drag items on the screen. In addition to that, the bottom bezel of the display is remarkably thicker than the other three bezels. What is going on here? Was the screen replaced by an LCD? When I hold this phone next to an iPhone XR with both displays set to 100% brightness, the XR’s supposedly inferior screen looks significantly better. The colours on the XR are more accurate, and the blacks are even darker!Nowhere on the order page indicates the possibility of this occurring. In fact, it says “OLED”. Have I been duped? I understand that the phone was previously used… but I feel like a fool because I read thoroughly through everything before proceeding to the order page. I was led to believe that the phone was returned in work

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

I am getting a replacement phone delivered. I am wondering if the Rep at Hamilton's Center Mall can transfer my data and if so will it cost me another $50.00?

If my Tab is done in 2 months and I pay off the remaining balance, is the phone then mine? Like, I can sell it?  

I spoke to a koodo rep last Wednseday via callback, to return a CPO purchased recently from webstore. I was told to expect an email with return instructions in 24 hours.Now it has been 6 days and I still have not got any email.Can someone please help to flag a rep to help to check.

Been calling customer care for almost 3 weeks now, logging tickets, following up, etc. to no resolve.Trying to upgrade my phone online to the certified pre owned (which is online only) and keep getting the error msg when hitting shop:“Your order can’t be processed online. Please call 1-866-379-1964 (toll-free) to speak to a rep”It’s something specific to my account as I’ve tried clearing cookies, different browsers, logging in from different devices, and even different IP’s from a different household. If I don’t login to my account, I can access and add the device to my cart no problem.PLEASE ADVISE! I’ve tried contacting normal customer care, the sales team, the webstore, keep getting the loop around/same notice that a ticket as been filed, please wait, etc. Have been trying to follow up since the end of Aug.

Ordered a new phone through the online store. Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.Trying to find out the steps. 

Can I buy Apple care+ later on through Apple if I buy my phone with Koodo?

I got a new phone from Koodo that came with a new SIM. If I use my old SIM and keep the new one as a backup does it expire?

I got a new phone from Koodo that came with a new SIM card. Can I use it on my new phone and still be able to use my old phone with the old SIM, or will it deactivate? Also, if not should I save the new SIM as a backup and just put my old SIM into the new phone?

I have a multi size sim card. If I pop out the nano to use can I later put it back into the micro size to fit into a different phone?

Is there an option to ship or pickup in store?

Ok so I’ve never “added a line” before so this is new to me.  Just decided that  my daughter is ready for a cell phone so I’ve decided that I’m gonna give her my old iphone 6S to use.  I’m thinking that the simplest way to do this would be to add a new line to my account.Here’s my assumption of how this is going to work.  (I’d appreciate a correction if I’m wrong and additions as far as anything I may have left out.)So I go online and choose a plan for her with the “Bring your own phone” option. So this then means that all I need is a sim card which is shipped to me within 5 business days. This SIM card means that she gets a separate cell phone number which is then activated within minutes of insertion. I’m assuming that this new phone number will show up in the Iphone’s “settings” once the SIM is inserted.  This “additional line” with its accompanying plan and cell phone number is completely separate from MY account and the only connection to me for all intents and purposes is the fac

I'm going away, but want to order a phone while it is on sale. Will they deliver a phone if I'm not there to receive it?  My parents could sign for it, but I wasn't sure if they only deliver to the person who ordered it.  Thanks!

Just ordered a new phone and updated the plan for one of my sons… all good.Went to order the same phone and update to the same plan and that plan is no longer available ?!?!Call back is scheduled 2 days from now, what ever happened to their customer service ?Has anyone experienced the same where a second phone was being purchased but the same plan is not available ?

I upgraded my phone. Old and new phone are both Samsung and with koodo. SIM card is in new phone but phone calls and text still are received on my old phone. What do I need to do to have that part completed?

Hello; So I'm looking at ordering a phone to replace my current one.  However since I've never ordered a phone online (always done it in Koodo shops) I've some questions as to how this will go. First of all let me start by saying I'm no "techie" and after looking at my questions this will become painfully obvious. 🙂What does activation entail when buying a phone online? How does one activate ones new phone through this process? Is it done at the time of order or is it as simple as me inserting the sim card when I receive the phone? Is there a time gap/delay between service? I know when I order in the shop everything is done seamlessly so that when I walk out of the shop I can use my new phone immediately. In addition to buying a new phone I also want to change my plan from my current to another with a visual VM add on. I'm assuming that the current plan is associated with my current sim card so I'm guessing that means that I'll be sent a new sim card with the new phone?  BTW, what hap

I received an email from Koodo with instructions on how to return my phone. But there was no printing label attached. There was a link but it was broken, went to a 400 error. Do I need a label or will they print one at Canada Post? Do I need to provide an address? There is a Telus return policy number. Is this all I need? 

I ordered a new iphone 11 from the website.  When it arrived the life time usage timer claims that the phone has been used for 3 hours of talk time.  Also, the serial number starts with F therefore it is used even though it appeared new.  Has anyone else experienced this?

Hello!As per title: looking to Buy an iphone11 outright (no tab) without picking a plan.Current situation: Koodo customer with tab balance Thank you  

Last Dec,21, purchased a refurbished iPhone XR. Didn’t use it for the first six months. Finally started using it and the lower microphone isn’t working. Just spent a lengthy night between a Telus store and the Apple store only to get no help. The Apple store did confirm the phone isn’t working and that the Apple warrenty did run out but both Telus and Apple says not something they can help with. I still have warrenty according to Koodo but no one can give me any answers. Need some ideas. 

do i have to pay both providers for the month when switching

I am trying to buy a 2GB plan online in the USA. I wonder if there is an option that the eSIM will be sent to my email account?