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Question

How do I buy a phone online without having to verify old one?

  • 30 September 2022
  • 2 replies
  • 98 views

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.


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2 replies

Userlevel 7
Badge +4

I’ve flagged a rep to help you with this.

Userlevel 7
Badge +4

Hi @sarah_ski123 

For security reasons, the order requires a 2FA process to complete it, do you have an older a phone to use the sim card with or a family member/ friend can lend a phone to place the order?