I spoke to a koodo rep last Wednseday via callback, to return a CPO purchased recently from webstore. I was told to expect an email with return instructions in 24 hours.
Now it has been 6 days and I still have not got any email.
Can someone please help to flag a rep to help to check.
Best answer by Qingchao Liu
I don’t know what is wrong with koodo.
Another week has passed and still nothing happens.
I spoke to another rep ( via callback ) last week and the rep promised me to followup and call me back today. Guess what - the agreed call back time has passed and there is no callback.
And here on the community - the rep I got did not do anything to help.
Have you tried to email koodo.webstore@koodomobile.com to see the status of your return process?
yes. Only an automated reply. No meaningful response what so ever.
+4Ok, let me flag a rep for you.
Hello
Hello
hello Lavinia,
The rep I spoke to also mentioned that koodo warehouse is sending a replacement to me. Can you please help to check that as well?
Please message me if you need more details.
Oh, if you’re also looking to get a replacement, please ignore the email I sent you. If you follow those instructions, the device will simply be returned to us.
The replacement process is slightly different and needs to be completed by a dedicated team, so please be patient for a few more days as they will get back to you by email.
Oh, if you’re also looking to get a replacement, please ignore the email I sent you. If you follow those instructions, the device will simply be returned to us.
The replacement process is slightly different and needs to be completed by a dedicated team, so please be patient for a few more days as they will get back to you by email.
Hello Lavinia,
Would you please help to check the replacement status as well? It has been almost a week and I have not heard from them.
I certainly understand that you expected a resolution sooner however I can assure you that they’re currently working on it.
We’ve been experiencing a higher than usual level of requests lately but we’re all trying to assist everybody as efficiently as possible. Thank you for your patience and understanding!
I don’t know what is wrong with koodo.
Another week has passed and still nothing happens.
I spoke to another rep ( via callback ) last week and the rep promised me to followup and call me back today. Guess what - the agreed call back time has passed and there is no callback.
And here on the community - the rep I got did not do anything to help.
I have received the replacement so yes, this time the process was initiated properly by koodo rep. I’d like to say thanks to Kevin and George for their extra effort to help to get this back on track.
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