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Question

How do I buy a phone online without having to verify old one?

  • September 30, 2022
  • 2 replies
  • 100 views

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

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2 replies

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  • Mobile Master
  • 6157 replies
  • September 30, 2022

I’ve flagged a rep to help you with this.


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 5958 replies
  • October 1, 2022

Hi @sarah_ski123 

For security reasons, the order requires a 2FA process to complete it, do you have an older a phone to use the sim card with or a family member/ friend can lend a phone to place the order?