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How do I return a new phone?

  • 19 September 2022
  • 2 replies
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Ordered a new phone through the online store. 

Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.

Trying to find out the steps. 

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Best answer by Goran 19 September 2022, 18:15

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Ordered a new phone through the online store. 

Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.

Trying to find out the steps. 

You can send an email to the Koodo Web Store at koodo.webstore@koodomobile.com to initiate the return process. 

Userlevel 7
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Here is more info on the process, including timelines to initiate a return and such:

https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone