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How do I return a new phone?

  • September 19, 2022
  • 2 replies
  • 728 views

Ordered a new phone through the online store. 

Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.

Trying to find out the steps. 

Best answer by Goran

Here is more info on the process, including timelines to initiate a return and such:

https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone

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  • Mobile Master
  • 6176 replies
  • September 19, 2022
Jmeisner wrote:

Ordered a new phone through the online store. 

Needless to say I didn't read all the fine print ( my fault)  not impressed with what a tab bonus is.  Looking  to return the new phone I ordered.  It's still in the box never opened.

Trying to find out the steps. 

You can send an email to the Koodo Web Store at koodo.webstore@koodomobile.com to initiate the return process. 


Forum|alt.badge.img+4
  • Mobile Master
  • 13561 replies
  • Answer
  • September 19, 2022

Here is more info on the process, including timelines to initiate a return and such:

https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone