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4038 Topics
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nim4165
posted in Prepaid
Prepaid port protection

I have contacted koodo prepaid support reps before regarding port protection and was told that port protection is not available to prepaid customers. I placed another call yesterday and spoke to a prepaid support rep about my concerns. The rep proposed a process which I agreed to, whereby a note will be added to my account which requires the koodo porting department to go through an extra verification step prior to implementing a port out. This is not a perfect solution but at least it presents an extra hurdle against illegal porting of a prepaid line.

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blessed_catBeginner
asked in Prepaid
How to buy iPhone as a prepaid user?

I struggled to purchase an iPhone online with Koodo self serve. Can prepaid user buy iPhone at all (from Koodo’s online Shop)? Every time I logged into my prepaid account, and add phone to my cart, it requires another login. Do we have to become monthly user in order to buy phone?

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c2mBeginner
asked in Prepaid
Upgrading prepaid base plan impact automatic top-up?

Hi, My wife and I have been using the $15 prepaid plans for quite a while, and have used the automatic top-up for 10% off each month. Now that that discount is no longer available, I’m wondering if an upgrade to another prepaid package would eliminate that benefit. I have no intention of touching the top-up setting for my account, but am not sure if that kind of action would be unavoidable in the upgrade process. Anyone tried this? Thanks. Chris

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amcd@bmts.comBeginner
asked in Prepaid
add 250 MB Data - FREE

Hello, Can you please add the 250 MB Data - FREE, to my Current Data Boosters, that is included monthly? I have just switched my SIM card over to a newer phone that can access the Internet, etc. in a better way than the old flip that is being retired. Or, is there something that I should do on my Self Serve login to make this happen? Thank you for your help with this. Allan

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EricElaineEricBeginner
asked in Prepaid
Prepaid Sim Cards

Why is the website advertising Prepaid Sim cards for koodoo for $10 in their stores and on Amazon...Go to store they want to charge $20? Call support they say only participating stores, so i go back put in my city and the store I was just at popped up. Beyond frustrating and they also sent me to Telus to buy the card which was a whole new level of hell.

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Len WConnector
asked in Prepaid
Prepaid plan booster transfer when changing Base plan

Are my boosters transferred if I change my base plan? These are boosters that are paid for, not one included in a promotion .

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nikki-speedy123Beginner
asked in Prepaid
Cannot port phone number to prepaid

I have just activated my prepaid. When I logged in self-serve and tried to port over my Koodo post-paid phone number, it would not let me. It says to contact customer care. I have scheduled a call back for Koodo and they still haven’t called. Why am I not able to do it myself on self serve?

2312
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ksingampalliBeginner
asked in Prepaid
Credit card charge prepaid

On Sep 22, I had $20 balance. Added $50 and I had $70. Changed my base plan to $45 per month. So $45 was deducted from the balance and I now have $25. There was a charge of $56.50 on my credit card on file - Koodoo Topup Reapprov 866-xxxxxxx AB on the same day (Sep 22). What’s happening here and who authorized this? I didn’t sign up for auto top up.

2765
Sophia
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Dan PetrykAmbassador
asked in Prepaid
Prepaid plans

My Dad, a senior, only uses voice calling and uses very few minutes. I got him the $15/month plan that has 100 minutes. He probably won’t but if he runs out during the month does his phone just stop working? This is what I want because he could leave his phone on and have a massive overage. I have bought him a 100 minute booster just in case he goes over with regular usage but he hasn’t yet. Thanks!

2942
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EMMANUEL1133
EMMANUEL1133Beginner
asked in Prepaid
iPhone 6 Plus Modem Firmware

After updating modem version after plugging on my windows computer I couldn’t use my Koodo service on my device using my SIM card. Is there a way to downgrade or repair this defect? Modem firmware tates: 7.80.04 Carrier version: 36.0.1

7833
Dinh
Jake jake
Jake jakeRockstar
asked in Prepaid
just data

Can u by just internet for a Kodo sim card

17511
Jake jake
ce84
ce84Beginner
posted in Prepaid
Referral program

Hi, I search a referral code for prepaid plan because I want to activate a new prepaid plan with Koodo.You get a $20 credit plus a bonus 1GB data booster, I will get the same thing.Thanks.

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BamcguinBeginner
posted in Prepaid
Referral Program

I was referred to purchase a prepaid plan and went into the Telus store to do so. I forgot to give the referral information when we were setting up my account in the store. Koodo will obviously know this is true as my sim and phone were activated yesterday. Is there a way I can provide Koodo with my friend’s activation code after the fact? I tried doing so today but it did not work. Thanks for any assistance.

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David TorranceBeginner
asked in Prepaid
can I get receipt for my monthly charges from you if I am using automatic top up

(empty)

5859
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IsaacPang
IsaacPangOrganizer
asked in Prepaid
Prepaid plan

Does anyone know the prepaid plan promotion offer, with the 1GB bonus booster. Do you get the 1GB every month or just a one time thing? And also, say if I switch from lucky mobile to Koodo prepaid plan, would I able to keep the same phone number?

69713
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robert devaultBeginner
asked in Prepaid
Android shows data usage while I was out of range for a week.

Data Usage on phone shows heavy usage during a time I was far from any tower, WIFI only. Koodo warned me I was running out of my GB booster. Can I find out what Koodo has for my usage?

1486
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Kohagimorikawa0923Beginner
asked in Prepaid
Activation

I've got pripaid sim card, and I activate my phone. However, it tells me "Activation required" and "sim is not valid" I tried many times but still.

3196
Sophia
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randytanBeginner
asked in Prepaid
airtime voucher

Hi. I bought a Koodo SIM Card with airtime voucher included. How do I activate the $20 voucher? I don't see an actual top up pin included in the SIM card I bought online at Amazon. Thanks

2086
Dinh
stu balls
stu ballsBeginner
asked in Prepaid
expiration of minutes

What happens to any unused minutes on my basic plan at the end of the month. I am not talking about add-ons just the basic 100 minutes on my plan does it carry over or will I start with another 100 minutes at the start of the next month.

2262
Sophia
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JmagsBeginner
asked in Prepaid
Can I use an unlocked iPhone SE (2nd generation) with a Koodo prepaid plan?

I’m thinking of getting an unlocked iPhone SE (2nd gen), but I want to confirm if it will work with Koodo prepaid BEFORE I buy it. When I look through self-serve FAQs it asks me to put in the phone’s IMEI, but I don’t have this since I haven’t yet bought the phone. Can you please confirm? -JM

2252
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shalbert99Connector
asked in Prepaid
Can't Access Booster Add-On

I have been a prepaid customer with Koodo since June of last year. When I activated my account, I also purchased the Canada-wide Talk Booster 600. This month, for the first time since switching to Koodo, I ran out of my normal minutes. Now, I can’t use my phone because it’s not accessing the 600 minutes I still have left in my booster account. When I log into self-serve, it says the minutes are there but I can’t make any phone calls. Does anyone have any ideas how to fix this? Thanks!

3195
Allan M
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connorgBeginner
asked in Prepaid
Unable to add minute booster to prepaid account

I signed into my prepaid account and went through the steps to add another 600 minutes like I always do. I finished the steps and paid for the top up but my phone still does not let me make calls.

1694
Mayumi
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TempcandBeginner
asked in Prepaid
Roaming on prepay

Hello, If I have a prepay line and travel to Asia, will I be able to receive text messages over there?? Thanks.

1725
Sophia
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planejaneBeginner
asked in Prepaid
call control on prepaid phone

I have a Koodo prepaid account. Can I use Call Control? The steps in the article you posted on what is call control don’t seem to apply: “You can add Call Control through Self Serve. Login to your account and under the Self Serve tab, go to “Mobile services,” find “Call Control,” and click “Manage.” This will route you to the Call Control page where you will be able to add Call Control to your account and turn it on and off. “ When logged in as a Prepaid Customer, there is no “Mobile services” option under Self-Serve.

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ABootConnector
posted in Prepaid
Koodo Prepaid Card

I Recently Bought A few of the koodo prepaid cards and cant use them because i am a pre paid customer im not sure what i should do with the cards now. i cant return them to where i bought them

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