Managing your Services

How do I disable voicemail on my prepaid phone.  I keep getting a robo call everyday all day.

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?

I just set up my pre authorization today for my first bill, should I pay my bill due on July 12 separately or will the set up handle it? 

I am a foreign temp worker in Canada (originally from UK). I am looking for a 3 month sim plan (calls, texts and data) and Koodo seems to have good options on the bring you’re own device. Anyone know if they can be cancelled at anytime without fee?I cannot call Koodo to ask as I am still on my UK plan and it would be a fortune. 

I am about to order a bring your own device SIM card. My question is do I get a new number with this? (I currently have a UK number so I need a Canadian one) Thanks

I got my son a sim card and he is using an old phone. I decided to just buy him a gig of data hoping he could use it to just text when he is out at the park etc… but koodo doesn’t seem to allow it. I tried what’s app and it doesn’t seem to work either. I just get repeated messages from koodo saying I do not have a texting plan. This doesn’t seem fair

My pre paid plan has around a month left on it so I decided to change my base plan now so I wouldn’t forget. I pressed change base plan and I chose the new one I wanted. I bought it and the pay came out of my back account but it looks like it didn’t actually change my base plan so that’s is automatically takes the money out of my account each month and the old one is still there. I don’t know how to fix it. This is what it says, the  30$ is what I just payed for the new plan and the 35$ is from my old plan and same with the payment due. So I’m  confused! If anyone could help that great! 

 Hello. I want to upgrade my base plan from the $15/month to the $30/month. This plan states that I get 500 MB + 500 MB of data if I sign up for automatic top-up.My question is, in what order to I do these actions? Must I first upgrade the base plan, which would immediately charge me the $30, or do I sign up for automatic top-up first?If the former, I am guessing I would not have the extra 500 MB for the first month at minimum. If the latter, the automatic top-up may or may not work for the first month because it assumes I’m still on the $15/month plan. Anyone have any ideas?

Usually when I go to Europe, I replace my Koodo SIM with an Orange SIM.  Recently however, 2 factor authentication has become required and I have the texts being sent to my Koodo number.  If I buy a Long Distance Booster will I be able to receive thse text messages in France.  What network should I select (Orange, SFR, Bouygues, Free)?

Where can I pay using cash? I bought a phone a few weeks ago and my first pre-paid is coming up on June 4th, however I do not have a credit card. Can I pay directly to the bank, or better said a financial institution?

I’m looking to get a new phone as my current one is on its last legs. I have an unlocked phone and purchased a prepaid basic plan for it 2 or so years ago. I was wondering if it is possible to purchase a new phone from koodo, such as an iPhone XR with the monthly payment plan without a new usage plan, but instead put my current Koodo SIM card into the new phone? Thanks!

I lost my sim card in China. Is it possible to order one oversea?

Hi, I am a pre-paid user of Koodo.My next payment due is in two days. I like to change my basic plan today. If I change the plan today, auto top-up will charge again when cycle is coming in two days? someone said, if I change before cycle auto top-up, they will charge twice. So I don’t want to pay double.Can you help me?

I work for an agency where we offer prepaid phones to our clients. They often do not have email addresses to use so we use our own email. Is there a way to have multiple phones on the same email address? 

hey i have a koodo prepaid plan and i would like to get the visual voicemail feature… is this luxury only for monthly customers? thank you for any help you are able to offer!

Wondering if this was an isolated incident or something particular for many/all auto top-up customers on April 2nd. Last night April 2 (after 9pm) discovered that one of my prepaid phones failed to auto-top after many many years of smooth operation.  Text messages were sent out via 611 around noon about being unable to process payment and then later in the day that the baseplan could not be renewed and top check online and contact 611 if issues persisted.    SMS and phone calls ceased to work later in the day as well.   Any incoming calls went directly to voicemail.   I didn’t learn of all this until the evening.I logged into the online account and it showed account was suspended and renewal did not take place.  The transaction history showed March 3 2021 successful but nothing for April..  The main account balance had my 10% auto top up credit from last month and nothing else and it indicated I had until Jul 2021 to renew.Went into the billing section online and all looked fine.  Chec

Where can I see the balance on my account that I prepaid? I put $400 on my account so that each month they will just take my bill amount off this prepaid lump sum I put on my account and now I would like to view this amount, where can I do this? Thank you

Hi, I was successful in moving from prepaid to postpaid, and moved my phone number over, fairly painless.  Does this process automatically close my prepaid account?  I had automatic top-ups on the prepaid, so to the point, will this stop now?  I assume it will, as I can no longer actually login to my prepaid account, but would like to know for sure.  thanks!

I’ve done this before but it’s not working this time.  I added the booster and there were not enough funds so it took me to the page to add funds, I clicked GO BACK and tried to complete the order but the button doesn’t work.  it says my base plan expired but it also says it doesn’t renew until end of day tomorrow.  I’ve tried everything log out, log in, add more funds go cover the next base plan. nothing works.  

I put in an order for pre-paid plan on March 13 - 10 days ago When should I expect my SIM?

My cellphone has been stolen and I'm having a hard time getting into my account I want my service disconnected what do I do

In the Koodo web portal for prepaid accounts, only voice and text usage is shown. How can I check usage of my 250MB per month?

Geolocaliser mon telephone koodo

Comment on fait pour swapper notre sim si le service automatique marche pas pis qu on peut pas programmer un rappel avec un agent si on a pas de sim dans notre telephone