I already have a phone and a plan with Koodo. I just want to switch to a better plan. When I add the plan to my cart (the $50 with 10G of data) it adds a SIM card to my cart. I don’t need that though do I? I can’t seem to just switch to the plan.
Solved
just want to change plans, why the sim card?
Best answer by Allan M
Login, click manage plan, change rate plan, then select the one you want.
Note that if you're just changing your plan that you won't get the bonus data so it would be $50 for 5GB
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+4Login, click manage plan, change rate plan, then select the one you want.
Note that if you're just changing your plan that you won't get the bonus data so it would be $50 for 5GB
In order to be eligible for that plan you need to upgrade your phone
When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
+4HayleyL wrote:
Oh so that deal is just for new customers, I see. Thank you.
Or if existing customers are upgrading and getting a new phone.
That is terrible. Having same problem upgrading, self = serve not working also. I’ll switch to Virgin and get the $50 10 gb deal.
+4Dar21 wrote:
That is terrible. Having same problem upgrading, self = serve not working also. I’ll switch to Virgin and get the $50 10 gb deal.
What plan do you have?
Do you have any tab left on your account? Just watch out for Tab bonus if you have any left. This Tab bonus is pain.
No, have my own phone, no tab, had the plan for years and they won’t let me upgrade with the current offers. Time to switch. Customer service is horrible with Koodo. Did a callback, and it dropped.
Maybe the reception wasn’t at its best. But it’s ok for you to switch, that’s what’ll keep them offering better deals ;)
Dar21 wrote:
No, have my own phone, no tab, had the plan for years and they won’t let me upgrade with the current offers. Time to switch. Customer service is horrible with Koodo. Did a callback, and it dropped.
Plans overtime become no longer eligible for tab upgrades. When that’s the case and you can’t retain a similary good plan, don’t hesitate to switch, since deals are geared to new activations.
The same philosophy applies with whomever you choose. They too will do the same over time.
Everyone has retention departments to some degree, but if they can’t or won’t match or do what you’re looking for, you’re best off going somewhere else.
The problem with Koodo is that it’s difficult to contact them. Tried call back, dropped call. Tried Facebook, links didn’t work.
Dar21 wrote:
The problem with Koodo is that it’s difficult to contact them. Tried call back, dropped call. Tried Facebook, links didn’t work.
Did you try to contact them on Facebook Messenger? https://m.me/Koodo
Yes, it took all day with messages spread over several hours. I was sent a link to continue conservation authenticate online via facebook that didn’t work with multiple tries, different browsers, devices etc and gave up.
Dar21 wrote:
Yes, it took all day with messages spread over several hours. I was sent a link to continue conservation authenticate online via facebook that didn’t work with multiple tries, different browsers, devices etc and gave up.
Every time you contact them, you get sent over to the bottom of the line. As for the link, I’ve never had an issue. Think it might have something to do with your browser?
When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
Dar21 wrote:
Yes, it took all day with messages spread over several hours. I was sent a link to continue conservation authenticate online via facebook that didn’t work with multiple tries, different browsers, devices etc and gave up.
Authentication uses your self serve login. Are you able to login to self serve otherwise?
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