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Managing your Services

The place to ask all of your Koodo related questions

4047 Topics

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tbonghyoConnector

asked in Prepaid

Change the plan (prepaid user)

Hi, I am a pre-paid user of Koodo.My next payment due is in two days. I like to change my basic plan today. If I change the plan today, auto top-up will charge again when cycle is coming in two days? someone said, if I change before cycle auto top-up, they will charge twice. So I don’t want to pay double.Can you help me?

3 years ago

jmonBeginner

asked in Prepaid

Joel'sBeginner

asked in Prepaid

cash advanced on my bill

Where can I see the balance on my account that I prepaid? I put $400 on my account so that each month they will just take my bill amount off this prepaid lump sum I put on my account and now I would like to view this amount, where can I do this? Thank you

3 years ago

MinaaaaConnector

asked in Prepaid

i bought sim card in a shop

Hi, I was a new customer of koodo and I brought my own phone and I asked them that I wanna buy SIM card with a plan.But at the time I didn’t show them my credit card or anything! Just showed my passport and they gave me a sim card.that was really nice, after that, I went back to my room and I was about to sign up account, but I couldn’t due to not finding my phone number, email address, even if SIM card doesn’t match on website. Anyway, I’m so afraid of not showing any of credit card, and I can’t deal with what happens in my phone right now. do you have any idea of it??

3 years ago

gsennBeginner

asked in Prepaid

prepaid to postpaid done, what happens to prepaid account

Hi, I was successful in moving from prepaid to postpaid, and moved my phone number over, fairly painless. Does this process automatically close my prepaid account? I had automatic top-ups on the prepaid, so to the point, will this stop now? I assume it will, as I can no longer actually login to my prepaid account, but would like to know for sure. thanks!

3 years ago

cableBeginner

asked in Prepaid

cant add booster the button doesn't do anything

I’ve done this before but it’s not working this time. I added the booster and there were not enough funds so it took me to the page to add funds, I clicked GO BACK and tried to complete the order but the button doesn’t work. it says my base plan expired but it also says it doesn’t renew until end of day tomorrow. I’ve tried everything log out, log in, add more funds go cover the next base plan. nothing works.

3 years ago

mkmBeginner

asked in Prepaid

When will i get my SIM

I put in an order for pre-paid plan on March 13 - 10 days ago When should I expect my SIM?

3 years ago

SnowdevilBeginner

asked in Prepaid

questions

My cellphone has been stolen and I'm having a hard time getting into my account I want my service disconnected what do I do

3 years ago

ndesbBeginner

asked in Prepaid

How to check data usage for PREPAID account?

In the Koodo web portal for prepaid accounts, only voice and text usage is shown. How can I check usage of my 250MB per month?

3 years ago

Marc4484Beginner

asked in Prepaid

trouver telephone

Geolocaliser mon telephone koodo

3 years ago

666Beginner

asked in Prepaid

Swap sim

Comment on fait pour swapper notre sim si le service automatique marche pas pis qu on peut pas programmer un rappel avec un agent si on a pas de sim dans notre telephone

3 years ago

Gabr91Beginner

asked in Prepaid

No refund Yet from koodos

I have ordered a few weeks ago a new sim card with number, and after a few days when I tracked my order it said order cancelled, and it's been weeks since I don't get my refund from my purchase from koodos. Which would be the way to contact koodos?

3 years ago

randompiBeginner

posted in Prepaid

Changing from Monthly to Prepaid

Hello! I’m hoping someone here will be able to help me out :) I currently have Monthly plan, however I’ll be moving abroad in the near future and its unclear if I’ll be returning to Canada (thus putting my account on “hold” is not an option). I’d like to switch to PREPAID so I can continue to have service without having to worry about cancelling my account and such but rather just let the number expire.Could anyone confirm if this is possible? How do I go about it? Am I able to keep my same number when going from postpaid to prepaid? Thank you!

3 years ago

AngelaNBeginner

posted in Prepaid

Call control

I have the Koodo prepaid plan where it auto deduct‘s payment every month. Why are we still not getting call control on these plans? it’s been a year since you said it’s coming

3 years ago

marijaBeginner

asked in Prepaid

moving to prepaid

Hi everyone,I am moving to Europe but would like to keep my Koodo phone number active for a while longer. I figured the basic prepaid with roaming add-on is the cheapest option. Do you know if I can move from Koodo postpaid to Koodo prepaid and keep my number.Thank you,Marija

3 years ago

Lois ChristensenBeginner

posted in Prepaid

Refer a Friend

I think there should be a $25 credit for prepaid accounts that are referred, as well as accounts that clients migrate from prepaid to postpaid. I personally know people who would never have changed from prepaid if it wasn't for someone they know pointing out the benefits of them switching to postpaid.

3 years ago

MonConnector

posted in Prepaid

Extra Sim to Prepaid Plan

Hi. I have an extra sim card from ordering a new phone on a postpaid plan. I was wondering if another person can use it to register a prepaid plan.

3 years ago

mangosellerBeginner

posted in Prepaid

How does Prepaid Plan work?

I have seen the official “how does prepaid plan work” paragraph but it is still quite confusing to me. If I get a plan with 3 GB of data, doesn’t the traditional prepaid plan work until you use up your data? It seem to say that I’m still expected to pay the base plan amount every month. And if I don’t top up after 90 days my account will be expired? What’s the difference between the prepaid plan and monthly then?

3 years ago

merc312Beginner

asked in Prepaid

Actvating a new pre-paid sim

Been trying to active my sim but I’m stuck on the payment stage. Am I only able to pay with a US or Canadian credit/debit card? I’m trying to pay with an Australian visa debit card (the card definitely works, and I’ve tried two different ones). Note: Only a credit or Visa Debit card registered to a Canadian/U.S. address can be registered to your account. Other International credit/Visa Debit cards are not accepted. I assumed this was only meant for automatic top-ups? If not.. that really puts me in a catch-22 of neither being able to open a bank account nor get a phone number.

3 years ago

TamboRockstar

asked in Prepaid

new phone new sim card not activating

I bought a new phone and had to buy new SIM card as old SIM wouldn't fit. I changed to new SIM number in my self serve account. Now I have no working SIM cards , no email to activate and cannot call 611. I would like to keep my account. And I am stuck !

3 years ago

SouvikBeginner

posted in Prepaid

New connection for new resident

Hi, I am a postpaid/monthly customer of Koodo. One of my family members is going to arrive Canada soon and I would like to get a new postpaid connection ready for her as soon as she arrives. When I am trying to buy a new connection/sim card online from the Koodo website it's asking me for her credit card number for doing a credit check and also for her Social Insurance number. Now since this person is going to be a new resident, she has neither one of these yet and with the current situation, it will probably be quite a while before she gets any of them and I don't want her to be without a phone number until then. I was therefore wondering what is the process for buying a sim card online in a situation like this? I am preferring to do it online to get the waiver on the $45 connection fee.

3 years ago

sai.kidouBeginner

asked in Prepaid

Switching from Postpaid to Prepaid

Just want to double check the process of switching from my monthly plan to a prepaid plan is correct as the follows; Get a prepaid SIM > activate > port old number > then the plan will be switched and I’ll be charged for the portion of the monthly plan that I’ve used (as I’m switching mid-cycle) then the prepaid plan from there? I’m also curious as they’re having a promotion for the base plans until Feb. 16 - will my prepaid base plan stay at this price even after Feb. 16? Or is it a one-time deal and revert to their regular price after the promo expires? any help appreciated - Thank you!

3 years ago

boscochwBeginner

asked in Prepaid

Prepaid customer auto top up question

I set up auto top up with my prepaid card. I added my debit card information in my account but I can’t see any pre-authorised debit (PAD) information in my bank account. I need the information to meet some bank requirements. I have multiple accounts associated with this debit card and I’m assuming the PAD will be on the default account that Koodo takes money from? My first autobilling will start tomorrow. Please let me know how it works. Thank you!

3 years ago

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