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Managing your Services

The place to ask all of your Koodo related questions

4015 Topics

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YesMConnector

asked in Prepaid

Prepaid: I stopped paying for base plan, now log in is disabled

I stopped paying for my baseplan because I stopped using my phone. Now I want to restart, but when I enter my login info, it says log in is disabled, contact us. How do I start back up? I do hope my booster minutes are still there.

7019

3 years ago

tochnBeginner

asked in Prepaid

New Prepaid customer - Calls randomly goes to voicemail without even ringing.

I tried it all, phone reset, network reset, do not disturb. Still some calls randomly goes straight to voicemail. This is in Kitchener Ontario area. Koodo support callback also sometimes randomly goes to voicemail. Service Canada calls from No caller ID, that call too randomly goes to voicemail. I am out of solutions. Please help. I am missing important job related calls.

10837

3 years ago

NaimBeginner

asked in Prepaid

prepaid plan without SIN

Hi, Please help me with the following questions.Can I buy a prepaid SIM without a Sin number (I am New) Can I change my Payment method in the future In the website there is a section saying a connection fee of 45, what is that? (I thought it was free) Once SIM received, how long does it take to get it activated? How can I check if my phone is compatible with the network or not. If it is compatible, it should be working without a glitch, right? I mean, do I have to look for anything else to see if it will be working or not? How International calls are charged when I am on a prepaid plan ‘$40 per 30 days’Sorry for throwing out too many questions. Thank You

4024

3 years ago

AshleyTBeginner

asked in Prepaid

my phone wont let me add minutes to my phone

So I’m a monthly customer, meaning I have to buy minutes every month to top up my account. My plan expired and my phone got wet so I couldn’t update it. My phone turns on now & I just tried adding my monthly minutes to top up my phone but every time I try calling *611 my phone attempts to call out & just beeps and hangs itself up. Does anyone know why that is? I need my phone to be topped up so I can verify who I am on my one drive so I can gain access to my homework or else I fail. I’m feeling pretty annoyed right now has anyone ever experienced this before ?

4751

3 years ago

ColombaBeginner

asked in Prepaid

I already have a Koodo SIM card but it's not prepaid. Can I use the same card or do I need to buy a separate one?

I have a Koodo SIM card for monthly plans but I want to change to prepaid. I know there is a separate SIM card for prepaid and the number on my monthly SIM won’t work when I try to sign up online. Is there a way to use the SIM card I already have and switch to prepaid? I know I’d probably have to call it in since I can’t online but I want to know if anyone knows if it’s possible first

15137

3 years ago

BmcdougsBeginner

asked in Prepaid

Hi, I’m trying to top up my phone and it says my username and password login failed. I have the password saved in my phone and have even changed it with the connecting link to my email and it still won’t work ?? Help please

SezgiBeginner

I want to buy a prepaid plan however it doesn’t accept my international master card. And they can’t call me bacause I don’t have a proper sim for calling in Canada, I can only use wi-fi. How can I pay my prepaid sim?

2593

3 years ago

patrickhBeginner

asked in Prepaid

not recieving verification sms for twitter, discord

i just got my new number, and i tried to use it for twitter and discord but im not recieving the sms verification code. i had this same problem with my old provider

5515

3 years ago

JbezukoBeginner

asked in Plans & Add-ons

Voicemail keeps saying call failed

Every time I press “voicemail” it goes directly to call failed. I have tried restarting my phone and still cannot access my voicemail messages.

11725

3 years ago

Trevor SwizzleAdvocate

asked in Prepaid

Switching from LG G5 to Google Pixel 4a. Will it be compatible?

I’ve been a prepaid customer for a few years on my LG G5, and I just got a Google Pixel 4a for Christmas. Will I be able to just take out the SIM card on my G5 and put it in the Pixel? Is it the same SIM card type/size? Will I have to call Koodo? Will I keep my same number? Thanks

982

3 years ago

GarionConnector

asked in Prepaid

Prepaid Home Province Question

Hi,I have been with Koodo for many years. I live in Ontario, but my phone number was originally from Alberta. I have a prepaid plan. My plan says:Current Base Plan$15 Unlimited Text & Picture Messaging and 100 Minutes Canada-wide Calling$15.00 per 30 daysPlan details:30 Day Plan 100 Minutes for Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call Waiting Conference Calling*Incoming calls are free from anywhere in the world while you are in your home province.My profile has my Woodstock, Ontario address listed as my address. Does this mean Ontario is my home province and I can then receive incoming calls for free without using my booster minutes up?Thanks.

46715

3 years ago

KMcDBeginner

asked in Prepaid

Buying a new phone for a prepaid account

I would like to purchase a new phone for an existing prepaid phone account. How do I just buy a phone without having to sign up for a monthly plan?

1842

3 years ago

wjillmConnector

asked in Prepaid

eSim connection issues

Hello guys,Hopefully, someone can help.I got myself a famous eSim voucher for my Koodo prepaid. I wanted to transfer my physical sim to eSim because I have two numbers: a Canadian and abroad.I went through the guide and successfully downloaded and activated my eSim. And...it doesn't connect to the network and mobile data. The automatically select network is on, but "Choose network" is disconnected, and I cannot tap on it. I tried to reboot my phone, didn't help. The physical sim card works just fine.Did I miss something, or should I call a rep to deal with this issue?My device is Pixel 5

124011

3 years ago

lindam7777Beginner

posted in Prepaid

Sim card activation issue on website: Prepaid

I went through the “getting started” section, and was in the number selection page; I clicked “back” in the browser as there was an option to check if a certain number was open. When I try to go forward, it now gives me an error saying “invalid sim” and I can’t advance in the process. I believe the sim activated, but my account wasn’t created. I’m wondering how to proceed. Thanks!Kain

cellphone4uBeginner

hello...just got a new phone in the mail and a koodoo sim card for a trial period; inserted in phone and got a message that a trial number would be sent by text...never got anything and do not have a phone number!

nathfreder1Beginner

What features are available in Koodo Prepaid? I’m with Public but I’m thinking about switching for Call Control, Instant Voicemail, Visual Voicemail, and eSIM.Can anyone with an account confirm that these features are available?

1994

3 years ago

cindymacBeginner

asked in Prepaid

prepaid data sim card

I do not want a monthly account. I would like to give someone my tablet loaded with data to facetime on christmas day. i can’t seem to find one time only purchases

SK1224Beginner

I just switched to postpaid account. But haven't completed the port yet. Is there a way to transfer your credit that was on prepaid to postpaid account?

movandoBeginner

I want to ask if prepaid plan include international roaming (except for US). Thanks

2741

4 years ago

CrunchieRockstar

asked in Prepaid

Changing phone on a prepaid plan

Hi all, I’m about to buy some data on my prepaid account, if my phone dies or I decide to upgrade my phone, do I lose the data remaining that I’ve paid for?

1822

4 years ago

JsbrigdenOrganizer

asked in Prepaid

New Prepaid Customer - Question on minutes

Hi All.. We picked up a Koodo pre-paid SIM today. The plan we have is $25 with unlimited talk and text. This is the exact text from the website:$25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-upWhen I log into self service, I see my usage, and it says 0/100 minutes. Just curious why is shows 100 minutes when the plan says unlimited Canada calling? Did I miss something? Thanks a lot!

movandoBeginner

I have a monthly plan, if I want to change to prepaid plan. Can I keep my previous phone number and using the same SIM card?

DHWongBeginner

I saw the promotion and want to get the promo price, but I’m still waiting for my new phone to arrive (bought elsewhere). Is it possible to get in on the promotion now or can I not get it until I activate the SIM card with the awaiting phone? And do promo price carry on after it ends, if I set up the autopay? Ie. is the promo plan, the base plan that I’d be working from in the future?

budnikBeginner

I would like to close my account and get koodo prepaid.

ThompthompBeginner

I can't type in a phone number I want they are all pre-rolled. Is it possible to chose a number for my prepaid SIM?

1083

4 years ago

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