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No refund Yet from koodos


I have ordered a few weeks ago a new sim card with  number, and after a few days when I tracked my order it said order cancelled, and it's been weeks since I don't get my refund from my purchase from koodos. Which would be the way to contact koodos?

Best answer by Dennis

If youordered a sim and line only via online and no phone, what is there to refund? 

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  • Mobile Master
  • 12008 replies
  • March 20, 2021

You’ll need to schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en 

Or I can flag a Rep for you 

 


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  • Mobile Master
  • 6176 replies
  • March 20, 2021
Gabr91 wrote:

I have ordered a few weeks ago a new sim card with  number, and after a few days when I tracked my order it said order cancelled, and it's been weeks since I don't get my refund from my purchase from koodos. Which would be the way to contact koodos?

You can schedule a callback through Koodo Assist or send a message to a Koodo rep on Facebook Messenger or Twitter.


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  • Mobile Master
  • 29040 replies
  • Answer
  • March 20, 2021

If youordered a sim and line only via online and no phone, what is there to refund?