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cash advanced on my bill

  • 31 March 2021
  • 3 replies

Where can I see the balance on my account that I prepaid? I put $400 on my account so that each month they will just take my bill amount off this prepaid lump sum I put on my account and now I would like to view this amount, where can I do this?


Thank you


Best answer by Allan M 31 March 2021, 21:16

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Userlevel 7
Badge +4

It should display on the home page of your self serve account. It looks like this on prepaid:


Userlevel 7
Badge +4

Is this a postpaid account?


If you over paid your balance then you should be able to seethe credit when you login to self serve. 

Yes I found the balance now. 


Thank you for your help!