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prepaid to postpaid done, what happens to prepaid account

  • March 30, 2021
  • 1 reply
  • 173 views

Hi, I was successful in moving from prepaid to postpaid, and moved my phone number over, fairly painless.  Does this process automatically close my prepaid account?  I had automatic top-ups on the prepaid, so to the point, will this stop now?  I assume it will, as I can no longer actually login to my prepaid account, but would like to know for sure.  thanks!

Best answer by Timo Tuokkola

The prepaid account will be cancelled as soon as the number is ported out to postpaid.

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1 reply

Timo Tuokkola
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  • Mobile Master
  • 8824 replies
  • Answer
  • March 30, 2021

The prepaid account will be cancelled as soon as the number is ported out to postpaid.