Managing your Services

Hello.  I notice Koodo doesn’t have any Google Pixel phones available in their shop, and I was wondering if I buy a Pixel 6 this fall directly from Google, could I easily transfer the sim card from old to new phone and go about my merry way, or do I have to make sure the Pixel 6 works with this network?  I vaguely remember something about certain phones not working with certain carriers. Thanks for any info. 

On my addons it says i have $0 1000min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau) But When I call the UK it says international calling isn’t enabled on my phone which then tells me to call *611 which is just an automated bot that points you to the chat bot instead of an actual person. How do I active long distance calling on my phone

If I am in Bahamas and use my international easy roam to dial a Canadian toll free 866 # will it be still included ? I have unlimited calls on my regular monthly package . 

I have recently purchased U.S roaming data booster, U.S roaming talk booster, U.S roaming text booster and long distance talk booster onto my prepaid account but I am now overseas and my phone is saying it has no service? I’ve already tried restarting it. 

I am nervous about using Koodo’s ‘Easy Roam’ for future travel to the US. I will have lots of information on my phone (hotel reservations; COVID test results; vaccine proof etc) and need to be sure that Easy Roam is ‘easy’. Will my phone automatically connect when I get to the US? Has anyone had experiences (good or bad) with using Easy Roam in the US?

I purchased a data booster 1GB on Aug 25  but I can’t use it even though I haven’t use any of the data. Then I purchased it again  and worked this time. However, I was charged twice even though the first time doesn;t work and I wasn’t able to access the data.

Hi, I’ve got an iPhone that is really messed up.  Sending/Receiving texts & voice calls are not working properly.  Is there a number I can call to get this resolved ASAP?  I think there is something wrong with the connection to Koodo.  Carrier settings maybe?  Is there somewhere on this site that I can find the required settings I need to have in my phone? Here are the details from the test I have done this morning:Receiving texts:Slow to receive texts from iPhone. Not immediate – takes minutes.Receiving texts from Andriod, but likely very slow. Cannot test because I don't have an Android phone beside me. Sending texts:Sending texts is extremely slow and failes with “Not delivered”. Receiving phone calls:From another iPhone it doesn't ring and goes straight to VM.From landline it does not ring and does not go to VM. Please help.

Hello, I’m having major problems with text messages (SMS) I cannot send text messages and/or I have to re-attempt 3-4 times. If they do go through, it is after 20-40 minutes I cannot receive text messages and/or I get some 10-40 minutes after they were sent by the contactExtra details:Huawei Mate 20 Pro Android Data works Calls work One of the texting apps eventually gave me an ‘’ERROR 332’’ mention Post paid Customer for several years I meet these conditions:Coverage is excellent, antennas full Bills paid Plenty of battery Device up to date ANDROID version up to date appropriate apps up to date I have tried:Fully shutting down device, wait 30/60/300s, reboot Force stop my texting app, restart it Enabling/disabling data Try an a

Is it possible to have my calls forwarded from my old number if I change to a new one?

Wanna ask something.I’m using prepaid plan for now. But it seems like there has postpaid plan when I click the change base plan.So here is the question.Are those postpaid plan? If so, can I change my prepaid plan to the postpaid plan without change sim card?Thanks, regards.

I haven’t been receiving texts/calls since early Thursday morning. I haven’t changed anything prior. I cleared out both messaging apps cache/data, restarted phone, took out SIM card. My texts come  through only if I call someone or if I text myself. How do I resolve this?

I am on a talk only post paid plan for $20 per month, but I wish to keep my number and change to a pre-paid base plan for $15 and then add a gig of data for $30, just in case I need some extra data, as I rarely use my phone. Do I need to change SIM cards? Can I do it over the phone, or should I visit a store? Is there still such a thing a post paid versus pre paid SIM cards or are they all the same now?

I have trieed to pay my Koodo Bill yesterday and today, with two different cards (1st Koodo payment, just hired the line - postpayment), but after the whole card submission and security codes, in the part of the process it says “Error, refresh page or try later”, but this mistake is in your end at Koodo. Please fix it. 

I have spent days trying to get to my bill to see it. Now overdue. I know how much it is but I don't have account # to set up at bank. Selfseve keeps telling me my info is wrong.  (Pre paid).  Once I had computer to help halfway had to get human in turn had to try many different things to get me in and said I should not have another problem. That was over a week ago before my bill was due. Now I can't even get to the computer to get human. I'm really frustrated and ready to go elsewhere. Never had this problem in my life paying a bill. I just want it sent to me either by paper or email. Is that possible also. So how do I get my account number plz. Desperately lost in computer space. Phyllis 

Trying to determine if the international long distance saver add-on ($3/month) will help reduce the long distance costs on the home phone. Also, I wondering do I need to purchased the add-on separately for each ofmy mobile numbers (2)?

Hi allIs the outgoing server still smtp.telus.net? I am having trouble sending. The port used to be 587 for starttls?No sign in required as long as I connect via Koodo LTE?If a sign in is required, how can I reset my password? That might be my problem.Thanks!Rick

Sorry, I guess this is an odd topic, but thought I’d ask regardless. I am trying to port an existing phone number setup on a prepaid Koodo plan. I am told that once I port that number, my account gets cancelled (along with all the prepaid Boosters I have). I was hoping to port the number but NOT cancel the account. I was hoping to buy another Koodo SIM and setup on this account. Based on a call with Koodo, the only option is to port, which will cancel account. I am simply trying to keep my Koodo prepaid account active wfter I port and setup a new phone number on a new SIM. Koodo is happy to have me simply leave, which I will do if there’s no solution for this. Anyone have any ideas? Thanks!

Just signed my son up for pre pay with koodo on my old iphone 8. He can only send and receive texts when he’s home and connceted to wifi. The plan doesn’t include data so I tured it off on the phone. Incoming and outgoing calls are working just not texts. Help please!!!

If I use self service to add the International Long Distance addon, is it added immediately?  I.e., can I place a call as soon as I’ve added it at the saver rates?I need to call New Zealand on rare occasions, and it would pay for itself after the first 3 minutes.  But I also go months without needing to call, so I’d rather just add it when needed then cancel.  Does that work? Thanks….  Perry.

Firstly I do NOT have EasyRoam while travelling to Mexico from Calgary. Can someone please clarify in each case which would be roaming and which would be local while using my Koodo phone abroad. Making Call/text back to Calgary while in Mexico Making Call/text to Mexican number while in Mexico (same town) Receiving call/text from Calgary while in Mexico Receiving call/text from Mexican number while in MexicoI am under the impression that if I call home to Calgaryfrom Mexico that it would be considered local and I would not incur any roaming/LD charges.

I have 2 phones OnePlus 3 and OnePlus 5 currently on Telus network. I would like to replace the OnePlus 3 with an iPhone 11 on Koodo and transfer my OnePlus 5 to koodo linking them to the same account.Is it better to wait for the iPhone and have it in hand before setting up on Koodo or transfer both  OnePlus phones, port the numbers right away and then just move the one sim card to the iPhone when it appears or does the sim and the iphone  ship together?I am trying to get it right first try 🤔

I ordered a koodo plan online and I was able to get it today. It was approved and shipped last week and I was able to setup my self serve account with the number they gave me before even getting the sim card in the mail. While it was still the long weekend,I changed my number online and it says it should reflect to my sim card automatically so then I received my sim card today but its still showing my original number vs the one listed on my account which was the number I chose. How to fix this?

My Plan has limited outgoing minutes. Can i use my home WIfi network to make Wificalls and it will not count against my outgoing cellular minutes?

Does Unlimited international messaging (text & picture) include texts sent from outside Canada to Canada

I noticed a few days ago that despite being on my own Wi-Fi, somehow I still used almost 2GB worth of data… This put me eerily close to my limit. Therefore I turned off data on my phone, yet for some reason my data usage is still increasing…How do I completely disable my data to prevent going over the limit until the month resets?