Managing your Services

I've got pripaid sim card, and I activate my phone. However, it tells me "Activation required" and "sim is not valid" I tried many times but still. 

Hi. I bought a Koodo SIM Card with airtime voucher included.How do I activate the $20 voucher? I don't see an actual top up pin included in the SIM card I bought online at Amazon.Thanks 

What happens to any unused minutes on my basic plan at the end of the month. I am not talking about add-ons just the basic 100 minutes on my plan does it carry over or will I start with another 100 minutes at the start of the next month.

I’m thinking of getting an unlocked iPhone SE (2nd gen), but I want to confirm if it will work with Koodo prepaid BEFORE I buy it.  When I look through self-serve FAQs it asks me to put in the phone’s IMEI, but I don’t have this since I haven’t yet bought the phone.  Can you please confirm?-JM

I have been a prepaid customer with Koodo since June of last year.  When I activated my account, I also purchased the Canada-wide Talk Booster 600.  This month, for the first time since switching to Koodo, I ran out of my normal minutes.  Now, I can’t use my phone because it’s not accessing the 600 minutes I still have left in my booster account.  When I log into self-serve, it says the minutes are there but I can’t make any phone calls.Does anyone have any ideas how to fix this?  Thanks!

I signed into my prepaid account and went through the steps to add another 600 minutes like I always do. I finished the steps and paid for the top up but my phone still does not let me make calls.

Hello, If I have a prepay line and travel to Asia, will I be able to receive text messages over there?? Thanks.

I have a Koodo prepaid account. Can I use Call Control? The steps in the article you posted on what is call control don’t seem to apply: “You can add Call Control through Self Serve. Login to your account and under the Self Serve tab, go to “Mobile services,” find “Call Control,” and click “Manage.” This will route you to the Call Control page where you will be able to add Call Control to your account and turn it on and off. “ When logged in as a Prepaid Customer, there is no “Mobile services” option under Self-Serve.

I Recently Bought A few of the koodo prepaid cards and cant use them because i am a pre paid customer   im not sure what i should do with the cards now. i cant return them to where i bought them  

Hi,   I have koodo pre-paid for about 8 years and loved the service, and my base plan of $15 automatically renewed on July 3. I would like to change the base plan, and the new one is more expensive, it seem that we have to paid for the full amount for the new base plan right out of the gate. So that would be about $30 for the new plan...however, we just paid $15 for the old plan for July, so am wondering, will we get a credit back for the balance of the month not used under the old plan? or do we need to call in to do it and avoid loosing the balance?  Thanks for your help! Nic

I recently changed my rate plan as my cycle ends today. I had 8 gbs of data for $85 I now have 10gbs of data for $75.  Problem is it now shows i have 300 mb of data not 10gb ? What has happened  

I am a prepaid customer currently travelling to a non - US country. The easyroam option is not available for prepaid customers. What do I need to do to receive a call from Canada while I am travelling and will the person calling be charged extra for it as opposed to if I was in Canada when the call came in. Thanks. 

Just ordered a new Koodo phone which apparently comes with a new SIM card.  Just wondering if there’s any advantage to using the new card over simply reusing my existing SIM card (which I’m leaning towards).  The new phone takes a nano card (I think) while the old phone has a micro but I think it punches out to a nano.

Why every time my husband uses our phone for long distance it says we don't have sufficient talk time which isn't true....U.S. Roaming Talk Booster 25 12 used 13 minutes Active

Well basically i cant afford my 15$ a month rn got fired before payday and didnt get payed.. and wont be able to pay in 2 days i dont mind going without phone but i want to know if my phone number will cease to exist after i dont pay or if i have a certain ammount of time before i lose the number . i have alot of people who know my number and i dont want to have to change it

J'étais à Montréal pendant 3 mois et j'ai résilié mon abonnement koodo pour le moi de mai avant de rentrer en France. Mais le problème est que j'ai reçu ma dernière facture mobile alors que je ne suis plus au Canada. Comment faire pour la payer? puis-je par Western Union ?

Terrible! Why??? The worst thing you ever did.. The app worked so well. It was one of my favourite parts of Koodo. I am losing faith.

This praise might not be shared by all basement dwellers but it holds true to me. I live in a basement apartment, and when I used to be with Rogers I had to stand spy style next to a wall or a corner, or I had to go outside to call someone in peace. Calls would go straight to voice mail, and texts would take a while to send or be received. Not any more, Koodo apparently has a stronger signal or better coverage in my area because my phone now has no issues with signal in a basement apartment. I can text and call as I please with no signal loss.

I sent an email 2 days ago, still no reply. Are Koodo email support reps still alive?

Looks like monthly plans now (if you activated or changed your plan in the last few weeks) include "Free incoming roaming SMS" but there's no description available as to what it is. Did Koodo (I don't see it on TELUS) finally decide not to charge for Incoming SMS while roaming in other countries?

Bonjour J,ai ete facture sur ma carte de credit pour un montant et je voudrais savoir pourquoi?

Bonjour à tous, j'ai récement déménagé. Je dois changer d'indicatif régional car je cause des frais aux membres de ma famille, amis et même au travail. Donc, je voudrais savoir comment faire pour changer d'indicatif régional seulement. Je veux garder le même numéro par contre. Merci à l'avance