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Managing your Services

The place to ask all of your Koodo related questions

4085 Topics

j4r220Beginner

I cannot login or reset password

I’m in Canada, I have a koodoo prepaid activated phone but I haven’t used it for quite a while, like over a year at least. I need a phone to get a sms text sent to me for verification for work, so I tried logging into my prepaid account so I can add minutes but at login it says: “ Your login failed. Please try again. ” If I try to register a new account to my phone number it says “ The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here ” If i try to reset my password the page says: “ ForgotPassword/LoginUnsuccessfulUser_LoginDisabled” I need help, thanks.

7224

4 years ago

DemoOrganizer

asked in Prepaid

Cannot reset password, getting ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Hi, I am trying to login to self-serve on prepaid to add credits to my phone and I know I am using the correct User ID and Password and it doesn’t work. I then try to reset my password and get ‘’ ForgotPassword/LoginUnsuccessfulUser_LoginDisabled ‘’. Help?

68912

4 years ago

KenAmbassador

asked in Prepaid

Can I use an older sim card for a new prepaid account?

I have several older deactivated sim cards from Koodo. They are the right size and are just sitting there in my desk. Do I need to run out and buy another one to open a prepaid account?

20824

4 years ago

Osamachaudhary558Beginner

asked in Prepaid

Refund

Hey there, I recently switched to Koddo from Freedom because Freedom’s signals were good. I used Koddo but its the same thing. I want to get back the charges that I paid on my pre-paid plan. I saw on Koddo’s website that switching customers get 30 day trial/ they can cancel within 30 days and get money back. You have to stay under a min and text amount in order to qualify for refund. Please let me know if what I am saying is correct

7793

4 years ago

Michelle PerezBeginner

asked in Prepaid

Postpaid to prepaid new number- Will old account close?

Hello everyone,I am in the process of switching to a prepaid account but I’d like to get a new number. If I choose to get a new number instead of transferring my old postpaid number, will my old account still close automatically? Or will I have to call Koodo?

2241

4 years ago

AprilsteegBeginner

asked in Prepaid

do you get free calling between account members on a prepaid koodo plan

732

4 years ago

Candice 1987Beginner

asked in Prepaid

How to return the perpaid balance

I will stop using Koodo's number. How can I return the balance in the account?

4191

4 years ago

BailzelliaConnector

asked in Prepaid

Prepaid account double charge?!

I just wanted to talk to someone and now I can’t get a call back until Friday? that’s ridiculous. My prepaid account was double charged for my normal top up. It said it failed the first time said my account was not charged, so i did it again and it said 70$? So it obviously was charged. I just want help to get half of that back and preferably before Friday. There should just be a number we should be able to call.

Prepaid port protection

I have contacted koodo prepaid support reps before regarding port protection and was told that port protection is not available to prepaid customers.I placed another call yesterday and spoke to a prepaid support rep about my concerns. The rep proposed a process which I agreed to, whereby a note will be added to my account which requires the koodo porting department to go through an extra verification step prior to implementing a port out.This is not a perfect solution but at least it presents an extra hurdle against illegal porting of a prepaid line.

4336

4 years ago

blessed_catBeginner

asked in Prepaid

How to buy iPhone as a prepaid user?

I struggled to purchase an iPhone online with Koodo self serve.Can prepaid user buy iPhone at all (from Koodo’s online Shop)?Every time I logged into my prepaid account, and add phone to my cart, it requires another login.Do we have to become monthly user in order to buy phone?

2313

4 years ago

c2mBeginner

asked in Prepaid

Upgrading prepaid base plan impact automatic top-up?

Hi, My wife and I have been using the $15 prepaid plans for quite a while, and have used the automatic top-up for 10% off each month. Now that that discount is no longer available, I’m wondering if an upgrade to another prepaid package would eliminate that benefit. I have no intention of touching the top-up setting for my account, but am not sure if that kind of action would be unavoidable in the upgrade process. Anyone tried this? Thanks.Chris

7113

4 years ago

amcd@bmts.comBeginner

asked in Prepaid

add 250 MB Data - FREE

Hello,Can you please add the 250 MB Data - FREE, to my Current Data Boosters, that is included monthly? I have just switched my SIM card over to a newer phone that can access the Internet, etc. in a better way than the old flip that is being retired.Or, is there something that I should do on my Self Serve login to make this happen?Thank you for your help with this.Allan

7798

4 years ago

EricElaineEricBeginner

asked in Prepaid

Prepaid Sim Cards

Why is the website advertising Prepaid Sim cards for koodoo for $10 in their stores and on Amazon...Go to store they want to charge $20? Call support they say only participating stores, so i go back put in my city and the store I was just at popped up. Beyond frustrating and they also sent me to Telus to buy the card which was a whole new level of hell.

1602

4 years ago

Len WConnector

asked in Prepaid

Prepaid plan booster transfer when changing Base plan

Are my boosters transferred if I change my base plan? These are boosters that are paid for, not one included in a promotion .

4403

4 years ago

nikki-speedy123Beginner

asked in Prepaid

Cannot port phone number to prepaid

I have just activated my prepaid. When I logged in self-serve and tried to port over my Koodo post-paid phone number, it would not let me.It says to contact customer care. I have scheduled a call back for Koodo and they still haven’t called. Why am I not able to do it myself on self serve?

2182

4 years ago

ksingampalliBeginner

asked in Prepaid

Credit card charge prepaid

On Sep 22, I had $20 balance. Added $50 and I had $70. Changed my base plan to $45 per month. So $45 was deducted from the balance and I now have $25. There was a charge of $56.50 on my credit card on file - Koodoo Topup Reapprov 866-xxxxxxx AB on the same day (Sep 22). What’s happening here and who authorized this? I didn’t sign up for auto top up.

Dan PetrykAmbassador

My Dad, a senior, only uses voice calling and uses very few minutes. I got him the $15/month plan that has 100 minutes. He probably won’t but if he runs out during the month does his phone just stop working? This is what I want because he could leave his phone on and have a massive overage. I have bought him a 100 minute booster just in case he goes over with regular usage but he hasn’t yet.Thanks!

2902

4 years ago

EMMANUEL1133Beginner

asked in Prepaid

iPhone 6 Plus Modem Firmware

After updating modem version after plugging on my windows computer I couldn’t use my Koodo service on my device using my SIM card. Is there a way to downgrade or repair this defect?Modem firmware tates: 7.80.04Carrier version: 36.0.1

Jake jakeRockstar

Can u by just internet for a Kodo sim card

ce84Beginner

Hi,I search a referral code for prepaid plan because I want to activate a new prepaid plan with Koodo.You get a $20 credit plus a bonus 1GB data booster, I will get the same thing.Thanks.

BamcguinBeginner

I was referred to purchase a prepaid plan and went into the Telus store to do so. I forgot to give the referral information when we were setting up my account in the store. Koodo will obviously know this is true as my sim and phone were activated yesterday. Is there a way I can provide Koodo with my friend’s activation code after the fact? I tried doing so today but it did not work. Thanks for any assistance.

3252

4 years ago

David TorranceBeginner

asked in Prepaid

can I get receipt for my monthly charges from you if I am using automatic top up

IsaacPangOrganizer

Does anyone know the prepaid plan promotion offer, with the 1GB bonus booster. Do you get the 1GB every month or just a one time thing? And also, say if I switch from lucky mobile to Koodo prepaid plan, would I able to keep the same phone number?

69413

4 years ago

robert devaultBeginner

asked in Prepaid

Android shows data usage while I was out of range for a week.

Data Usage on phone shows heavy usage during a time I was far from any tower, WIFI only. Koodo warned me I was running out of my GB booster. Can I find out what Koodo has for my usage?

1486

4 years ago

Kohagimorikawa0923Beginner

asked in Prepaid

Activation

I've got pripaid sim card, and I activate my phone. However, it tells me "Activation required" and "sim is not valid" I tried many times but still.

3186

4 years ago

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