I have been a prepaid customer with Koodo since June of last year. When I activated my account, I also purchased the Canada-wide Talk Booster 600. This month, for the first time since switching to Koodo, I ran out of my normal minutes. Now, I can’t use my phone because it’s not accessing the 600 minutes I still have left in my booster account. When I log into self-serve, it says the minutes are there but I can’t make any phone calls.
Does anyone have any ideas how to fix this?
Thanks!
Best answer by Allan M
When you dial 611 and go through the menu, is it recognizing that the 600min are there?
+4Just to make sure, you as well have a currently active base plan?
Yes. I have automatic top-ups. 250 Mb, 100 minutes, unlimited messaging. It was last renewed on August 4th. The 100 minutes each month was a bonus and seems to count as a top-up that gets added monthly, so I don’t know if that has messed things up in their system? The 600 minutes are still sitting in my account, though.
+4When you dial 611 and go through the menu, is it recognizing that the 600min are there?
When I dialed it, it just beeped and disconnected. I added another $10 talk booster and can make calls now. I guess I will call and speak with a person tomorrow.
+4When I dialed it, it just beeped and disconnected. I added another $10 talk booster and can make calls now. I guess I will call and speak with a person tomorrow.
Sounds good, something must be wrong with the provisioning of that other add-on. Glad you found a fix in the meantime though!
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