I have just activated my prepaid. When I logged in self-serve and tried to port over my Koodo post-paid phone number, it would not let me.
It says to contact customer care.
I have scheduled a call back for Koodo and they still haven’t called.
Why am I not able to do it myself on self serve?
Solved
Cannot port phone number to prepaid
Best answer by Dennis
Sounds like you have port protection enabled on your postpaid account. Just wait for the callback and they can release your port protection.
This topic has been closed for comments
Sounds like you have port protection enabled on your postpaid account. Just wait for the callback and they can release your port protection.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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