I have just activated my prepaid. When I logged in self-serve and tried to port over my Koodo post-paid phone number, it would not let me.
It says to contact customer care.
I have scheduled a call back for Koodo and they still haven’t called.
Why am I not able to do it myself on self serve?
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Sounds like you have port protection enabled on your postpaid account. Just wait for the callback and they can release your port protection.
oh i see. thank you!
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