Many organizations provide end users with online access these days. Koodo’s bill payment seems to be frequently offline, so users have to create new calendar reminders to retry. Surely in this day and age, this should not be necessary.
Solved
Why is Koodo's online payment offline so often?
Best answer by Dennis
How are you trying to pay?
Can you try to call 611 anf pay via the automated system and see if they works for you?
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+4Are you have trouble making online payments? I wouldn't say that it goes down very often at all and when it does, there's always another way to pay your bill.
+4How are you trying to pay?
Can you try to call 611 anf pay via the automated system and see if they works for you?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Thanks, Dennis. I use the koodomobile.com site. The systems seems to be working again, but I will keep 611 in mind.
Next time, I will do a screen capture since there seems to be doubt about the system outage. The responses were about how infrequent they are, but as I said in my originally posted question, many other organizations are able to maintain a 24/7 function of being paid.
+4Koodo payment system was sometimes off at night time, especially weekend as they are probably doing some maintenance. I recommend you use the selfserve during daytime to payor 611 as Dennis mentioned.
Talking about 24/7 service, our government CRA my account webpage doesn't work during night time either.
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