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Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately? 

Will Koodo ever be getting plans for Apple watches or selling them?

Hello,My Bank in Spain send me messages with One time password, and other Bank transactions details but I don’t receive text messages.

I'd like to pause data but keep talk & text for one billing cycle on one of my lines. I have tried to connect with customer service but not getting anywhere there. What are my options? Pls help!

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

Hi,I was helping my mother buy a new phone on Koodo, like what I saw and came home and ordered a SIM card for myself to switch.  It wasn’t until I created my login on Self Serve that I noticed the Refer a Friend Program.  Can my mother and I still get in on this?  I have not received my SIM yet and changed my phone over.Karrie

For the past couple months when I’m at home, I seem to only get one bar of service or no service at all when I should be getting 4g advanced according to the coverage map. I’ve been trying to get a callback from a rep for the past couple days and it just hangs up on me everytime. I’ve contacted them on facebook and followed all the steps they suggested and nothing is working. I just want to be able to use the phone I pay for every month.

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

I created my Koodo account(1) for my childern 4 years ago, and I have another Koodo account(2) for my husband and myself.That is, all of my 4 family member are using Koodo.Among us, my daughter( secondary student ) is using $33 for only 250MB. Actually she complains that.Because, her father and brother are using $30 for 2 GB. So, I would like to change her plan to $30 for 2 GB, the same one as her father and brother’s.How can I do that? She is too young to tell this kind of issue with a unfamiliar someone.So, I would like to do that on her behalf. How can I? 

Hi! my number is with Kodoo as well as my phone, I’m planning to get an Apple Watch series 7 soon and I was wondering if I can connect my phone to it and be able to use cellular as well as the emergency function (where it calls 911 on its own).thank you,

I keep getting this error popping up. Any ideas on how to fix it. Google comes up with nothing and when I click on anything, it just closes the window.I've already restarted the phone, clear system cache and repair apps. res/layout/autofill_inline_suggestion.xml keeps stopping 

I’m I bought a 50$ top up card from metro an. I have my code. ####045*******20## but it says I need the pin what’s the pin code if the one I got isn’t it no where on the paper does it show a pin code just the long one 

Hi,I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well?Thanks

I purchased a pre owned phone on Black Friday and changed my mind as I’m switching to Telus and I need to return it, it is unopened in the box. My 30 days are almost up and I cannot get ahold of Koodo. Anyone have an address to return this junk to? 

Is internet required for Koodos home phone? or, does the hub provide the signal needed? if so, can one use any portable phone with that hub? 

Hello,I was just wondering whether the tab charge appears on the first page of the PDF bill or only on the detailed bill.Thank you!

I paid 193$

I bought a OnePlus Nord N200 phone. I can make phone calls with it using my KOODO sim card, but I can’t use mobile data. My mobile data is turned ON in the phone’s settings. Any advice?

I’m on a Canada wide free long distance plan.  I made a call to a 1-954 area code (Florida) and spoke for 10 minutes.  My most recent bill shows an extra !!$8 charge!!!!What a surprise. But this is price gouging plain and simple. Robbery.When I go to the self serve option… I cannot even find the “normal” rate charge for a call to the USA.If I knew it was 80 cents a minute, I would not have used Koodo.I want to contest this...

How do I get Koodo to mail my bills?? Is there no option for it I need proof of my residence!!

i Haven’t got a answer to why i’ve been charged for wifi calling

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

Hi I was charged for long distance phone conversations  in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

I would like to remove seasonal hold while I am in Mexico. Do I need to reactivate my simcard or will it work after the hold is off?  Also, Will I be able to receive texts from Canada? Is it adviseable to get Roaming?