Hi I was charged for long distance phone conversations in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?
Solved
Service charge for long distance ?
Best answer by Boa_Guy Koodo
This topic has been closed for comments
isaac024 wrote:
Hi I was charged for long distance phone conversations in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?
Can you provide us with a screenshot of the charges on your bill, so we can better assist you? Make sure to remove any personal details, as this is a public forum.
isaac024 wrote:
Sure.
Can you confirm if they were incoming calls? Even if you picked them up, you should not be charged, assuming you were in Canada. In the meantime, I have flagged a Koodo rep to help you out.
+4What plan do you have? Dies your plan includes limited minutes? And you went over?
What I don't understand is that you get charged for Dec 18th, 11:04 and 11:05 twice like back to back.
+4+4Attila Koodo wrote:
You mention that they were outgoing calls.
What curious about those calls are... It means OP made call on 11:04, and hung up. Then called same number at 12:05 twice.
It may possible- just speed dual and hung up and call back, hung up, and call back... but...
+4Fair point
+4Attila Koodo wrote:
Fair point
I see. Thank you Attila.
I thought OP called their friends or family members. In that case, OP should remember those calls.
If it's a call center, it's understandable.
aah I looked it up and it was an outgoing call that i made to a help line that I thought was in Canada. my bad, thanks for the help everyone
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.