Hi I was charged for long distance phone conversations in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?
Hi I was charged for long distance phone conversations in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?
Can you provide us with a screenshot of the charges on your bill, so we can better assist you? Make sure to remove any personal details, as this is a public forum.
Sure.
Sure.
Can you confirm if they were incoming calls? Even if you picked them up, you should not be charged, assuming you were in Canada. In the meantime, I have flagged a Koodo rep to help you out.
What plan do you have? Dies your plan includes limited minutes? And you went over?
What I don't understand is that you get charged for Dec 18th, 11:04 and 11:05 twice like back to back.
You mention that they were outgoing calls.
What curious about those calls are... It means OP made call on 11:04, and hung up. Then called same number at 12:05 twice.
It may possible- just speed dual and hung up and call back, hung up, and call back... but...
Fair point
Fair point
I see. Thank you Attila.
I thought OP called their friends or family members. In that case, OP should remember those calls.
If it's a call center, it's understandable.
aah I looked it up and it was an outgoing call that i made to a help line that I thought was in Canada. my bad, thanks for the help everyone
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