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NewfietoddBeginner
asked in Tips, Tricks & Troubleshooting
I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN (Fixed Dial Number)

I have an Huawei P30 lite and I am stuck with my phone be restricted to FDN. I called support and they have no clue what i am talking about. Has anyone had this issue before and is there a way to fix it, I have the unlock code and it asks me for a new unlock code and i put one in and it says that’s its invalid. Again Tech support cannot help me. They said i need a new SIM card? Can anyone advise me on this?

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srlawren
srlawrenHero
asked in Tips, Tricks & Troubleshooting
Is VoLTE supported on Pixel 6 bought from Google Store?

Can anyone confirm that VoLTE works (is supported by Koodo) on a Pixel 6 (or 6 Pro) purchased from the Google store (i.e. not from Koodo)?  [VoWiFi would be nice too but my main interest is VoLTE]I just re-checked the supported device list and Pixel 3 through 5 are listed by not 6.  I’m *assuming* that 6 and 6 Pro will be supported as well and the list is just out of date, but would like confirmation (while I continue to wait on my Google preorder that keeps getting pushed back--thanks Google...)Thank you in advance.

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Nezgar
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tghocsonAdvisor
asked in Self Serve
Porting: Number transferred but SIM card is still the new Koodo Number, porting didn't work!

I ported my number from Public Mobile, but the Koodo SIM card is still under the “temporary/new” koodo number. My public Mobile sim does not work anymore. When i log into self serve, the mobile number is updated to the ported number. I tried calling my ported number it says “cannot be completed as dialed...”. When i try using the koodo SIM, it still uses the number that came with it. How should this be fixed? It’s so frustrating. Please help.

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Mayumi
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Jason MOrganizer
asked in Other
Apple Arcade and TV offer never received

Hello! I upgraded to a new phone a few months ago, the first bill was paid Oct 27th.  But there was supposed too be 3 months free Apple offer tent to me, It never came? How is it delivered? Am I missing something?ThxJason

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vgharaeiBeginner
asked in Billing & Payments
no bill after plan change

I just switched plans and got a new phone on BF. I usually get my new bill on the first of the month, but it is now the 3rd and no bill in sight. I am currently.in Austria and can't get the call center to call me charge free, so I thought I check here if anyone knows what's going on and what I should expect?

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Chris Koodo
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gregoryjohnOrganizer
asked in Other
Roaming didn't work in Cuba but worked in the US a wek prior

Hello! I have an odd issue when roaming worked fine in the US and a week later in Cuba it didn’t work at all.  I wasn’t able to connect to Cuba’s mobile operator neither automatically nor manually.  The error during manual connection was “Your SIM card does not allow a connection to this network”.  How could it work in one country and not in another?  The phone was restarted - to no avail.Thanks!

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Unknownuser
UnknownuserBeginner
asked in Purchases & Returns
Anyone know if the deals here are roughly the same as my local Walmart?

Anyone know if the deals here are roughly the same for the s21+ my local Walmart has one but dont want to get it there if the 0down is only online  

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Derek WongBeginner
asked in Plans & Add-ons
Phone Upgrade and Data add-ons

I’m looking at upgrading my phone while keeping my current plan.  But my plan currently has 15GB in add-on data.  Will I lose those when I upgrade?

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Dinh
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Rob chaBeginner
asked in Plans & Add-ons
roaming fee

I signed up for easy roam while overseas.  I am seeing a 10mb data charge resulting in a 100 dollar bill as well as easy roam on my account.  Can this charge be reversed as I have easy roam on my account.

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MechMan25Beginner
asked in Self Serve
Invalid order number

I ordered a phone a week ago and checked the Track your order under self serve.I inputted the order number that Koodo emailed me (copied and pasted it) and it is coming up as “Invalid order number”Any thoughts on what the problem is? 

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T.h.eConnector
asked in Tips, Tricks & Troubleshooting
Stopped receiving texts and calls

Hi, my Android Samsung phone has stopped receiving texts and calls. No settings have been changed and it was previously working. Data is working. I can't receive a scheduled call back as not receiving calls, so unsure how to resolve it. Have tried all suggestions on google search: clearing cache, changing APN, downloading Google messages app, restarting, turn off and on etc etc.Any help would be appreciated Thanks Todd

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BabsAmbassador
asked in Plans & Add-ons
How to enable VoLTE on Samsung Galaxy S20 FE 5g?

I can’t seem to get outgoing call display to work on my new Samsung Galaxy S20 FE 5g.  I had it enabled on my A8 (2018) and it says on the Koodo website that it work with this new phone.  Can someone tell me how to activate. 

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link2110Coach
asked in Self Serve
Remove VoLTE

Does anybody actually know how to turn off VoLTE? It’s not an option I can toggle on my phone, so I found an option in my Self Serve Add Ons. I removed it, got the confirmation, and nothing happens.  I literally have to turn off LTE right now, since my apartment buzzer does not work with VoLTE calls, specifically on Telus/Koodo. Apparently works with all the other providers though. Did the whole song and dance with CS and they weren’t very helpful. 

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5ab5Beginner
asked in Tips, Tricks & Troubleshooting
Pixel 6 Pro eSim support

Would an eSim from Koodo work with a Pixel 6 Pro bought from Google store?

4284
srlawren
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PillarooBeginner
asked in Prepaid
Number transfer

Just got a new pre-paid account and sim with a temporary phone number. I would like to transfer my old number to my new sim.  I have registered in koodo Pre-paid with my new number. How do i transfer my old Koodo number?

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Mayumi
Dianne Blackburn
Dianne BlackburnBeginner
asked in Tips, Tricks & Troubleshooting
inserting SIM card into home hub

I just received my Koodo ZTE home hub.  I can’t figure out how to install the SIM card.  It looks as though the tray is recessed, but I can’t seem to get it to pop out. 

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PopeyesBeginner
asked in Plans & Add-ons
receiving phone calls in Baja Mexico

I am in Mexico and I need to receive calls on my Canadian number. What do I need to make this happen?

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Bernard Koodo
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mowanRockstar
asked in Plans & Add-ons
Call forwarding / SMS text while outside Canada

I am asking the community for help again.TLDR Summary:  What is the per min call forwarding charge  when one is outside Canada when one has the $3 Call Forwarding add-on and the call forward is setup prior to departure to a Canadian number?  What about forwarded to a US number?   Also, is incoming SMS text message free to receive while outside Canada?  (regular INT Voice  Roaming enabled, no EasyRoam)---I think it is a fairly common use case, that you are traveling outside Canada and want to have a way for people to reach you, while trying to reduce cost and not pay for expensive Pay per Day (EasyRoam) or ridiculously expensive  Pay per Use roaming fees.A very common strategy is that before you leave Canada, you set up an unconditional call forward to a phone# that you can access while traveling.  This could be a no cost or low cost VoIP service with a Canadian number like Fongo, or even in some case if permissible a US based phone number if your travel destination is in the USA.You al

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TuttleBeginner
asked in Tips, Tricks & Troubleshooting
iphone spinning network activity on home screen

Hi all,since migrating from Telus (keeping same SIM), I’ve had regular spinning network activity next to the wifi icon. Only on the Home Screen. This isn’t normal for my phone. If I go to any other page it goes away and come back when I’m at the Home Screen. I tried resetting network settings and hard reboot.  Both helped but the problem comes back. I’m thinking I may need a new SIM after all or maybe take the SIM out and put back etc. not sure what to do. Does Koodo have tech support ?

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Laura Johnston
Laura JohnstonBeginner
asked in Billing & Payments
My account was suspended but I have made the payment

My account was suspended when i payed money on it today

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Sophia
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shibbertBeginner
asked in Purchases & Returns
Received both SIMs! How do I know which card belongs to what phone number?

Hi there! just ordered 2 SIM cards for my kids.  Received them in the mail.  How do I know which card belongs to what phone number?

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Timo Tuokkola
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KBConnector
asked in Billing & Payments
Airtime charge on unlimited plan

Hello!I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from  226-213-8281 (in London, ON).Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?Thank you!

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KjhooBeginner
asked in Billing & Payments
I transferred the ownership of my account, can I still access the old bills?

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

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Dinh
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Myrna LandersCoach
asked in Tips, Tricks & Troubleshooting
picture messages not sending

Yesterday I reset my networks and that erased all my Bluetooth connections. After I redid those, I can't seem to send or receive pictures messages now? 

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Ryan1597Connector
asked in Other
Unable to make or receive calls after set up. But can still text.

Unable to make or receive calls  after set up. But can still text. Anyone have an idea?  Thank you. I reset and took my card back out. No luck. 

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