Skip to main content
Koodo Community
Community
Solved

Remove Pay-per-Use Itnl Roaming

  • February 26, 2022
  • 3 replies
  • 269 views
L

How do I remove Pay-Per-Use Intl Roaming from my account? I can’t remove it using Manage My Add-Ons.

Best answer by Bernard Koodo

@Louii MacTavish It appears you have added and removed Easy Roam several times in the last week or so.  Remember Easy Roam is a $0 service on your account until you use your phone outside of Canada.  It can basically sit dormant on your account.  The International Roaming service you refer to is part of the Easy Roam service. I believe you maybe concerned about usage while you are travelling. If that is the case, one of the best options is to simply leave your phone on airplane mode. Wi-fil will still connect to it and no charges would incur.  I hope this helps. Enjoy the rest of your vacation! 

The pay per use international long distance service only works from Canada to other countries. And only cost money if used.  

View original
    Did this help you find an answer to your question?
    This topic has been closed for comments

    3 replies

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • 17364 replies
    • February 26, 2022

    You should be able to remove it within your selfserve. If you couldn’t, there might be a glitch with self-serve or you are a new customer and there was some restriction. Anyway, I will flag a rep to assist you.

    Anyway, was it the Payperuse International Long distance calling add-on or it was a roaming add-on that you had issue with?

    A Koodo customer, opinions are my own.
    L

    It is the Pay-Per-Use Intl Long Distance. I added Easy Roam which is the one I want. But I can’t remove the Intl Long Distance.

    Bernard Koodo
    Forum|alt.badge.img+4
    • Bernard Koodo
    • Official Rep
    • 9323 replies
    • Answer
    • February 26, 2022

    @Louii MacTavish It appears you have added and removed Easy Roam several times in the last week or so.  Remember Easy Roam is a $0 service on your account until you use your phone outside of Canada.  It can basically sit dormant on your account.  The International Roaming service you refer to is part of the Easy Roam service. I believe you maybe concerned about usage while you are travelling. If that is the case, one of the best options is to simply leave your phone on airplane mode. Wi-fil will still connect to it and no charges would incur.  I hope this helps. Enjoy the rest of your vacation! 

    The pay per use international long distance service only works from Canada to other countries. And only cost money if used.  

    L
    1 person likes this
    • L
      Louii MacTavish
    Terms & Conditions
    Koodo Community