Skip to main content
Koodo Community
Solved

temporary suspension of billing

  • February 28, 2022
  • 3 replies
  • 855 views

Hello,

I am presently staying in India and would like to temporarily close my account. How can I do so?

 

I tried to speak with a rep but no help so need some guidance upon my issue.

Best answer by Sophia

You can switch the line to seasonal hold, that costs $15/month. Since you are traveling right now, the best way to contact Koodo and request this is by sending them a message on Facebook or Twitter DM.

Note that when you come back, you’ll have to choose a plan that is offered at that moment, you can’t go back to your old plan if it’s grandfathered.

View original
Did this help you find an answer to your question?
This topic has been closed for comments

3 replies

Sophia
Forum|alt.badge.img+4
  • Mobile Master
  • 12502 replies
  • Answer
  • February 28, 2022

You can switch the line to seasonal hold, that costs $15/month. Since you are traveling right now, the best way to contact Koodo and request this is by sending them a message on Facebook or Twitter DM.

Note that when you come back, you’ll have to choose a plan that is offered at that moment, you can’t go back to your old plan if it’s grandfathered.


Forum|alt.badge.img+4
  • Mobile Master
  • 13388 replies
  • March 1, 2022

You can alternatively port your line to a VoIP service. You keep your number and can use it with data connection while in India, should you wish to. It’s either free or almost free, depending on the provider.


Sophia wrote:

You can switch the line to seasonal hold, that costs $15/month. Since you are traveling right now, the best way to contact Koodo and request this is by sending them a message on Facebook or Twitter DM.

Note that when you come back, you’ll have to choose a plan that is offered at that moment, you can’t go back to your old plan if it’s grandfathered.

Thank You for the response,  I will send them a facebook message right away.