Hello Guys,
My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!
What should I do? Because I don't want to charge for late payment.
Many thanks
Best answer by rikkster
View originalHello Guys,
My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!
What should I do? Because I don't want to charge for late payment.
Many thanks
Have you tried updating your pre-authorized payment information to see if it will go through? Did you try using another credit card? https://www.koodomobile.com/en/help/setting-pre-authorized-payments
In the meantime, I have flagged a Koodo rep to help you out.
+4
Hope this helps.
Thanks for the responses, but yesterday I paid it manually through "Pay a bill" and added Koodo as a payee in my online banking. Then I paid my bill but Kodoo doesn't know about my payment yet. And my due date is the 4th of February. So am I charged because of late payment? Thanks.
Thanks for the responses, but yesterday I paid it manually through "Pay a bill" and added Koodo as a payee in my online banking. Then I paid my bill but Kodoo doesn't know about my payment yet. And my due date is the 4th of February. So am I charged because of late payment? Thanks.
It can take 3 to 5 business days to process a manual payment from your financial institution. If you pay with a Canadian credit card, Visa Debit, or select Visa/MasterCard gift cards, payment will immediately show on your account if you’re paying through Self Serve.
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