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So I recently bought an iPhone 13 at Walmart the other day because they had a promo going on and decided to go with Koodo’s $55 plan which was a $10 off for 15 months promo and has 15gb worth of data, and $0 upfront but an additional $30 for the iPhone itself on top of the plan. Would paying off my remaining tab balance of $690 (23 months) affect the $10 off promo for 15 months or would it still be $55-$10?

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

Hey all,I've moved abroad, I want to change to seasonal hold, but don't have a Facebook account. I cant seem to reach anyone at Koodo and I cannot receive a call back. Is there anything I can do??!? Thanks all! 

how can I unlock a koodoo phone tried online but not working

I got a charge on my account and I have no idea what it is 

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa.  It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash.  I can’t quite figure out why it is not being accepted.  Any insight would be appreciated.   

I have a new unlocked phone that I want to use. My old phone, which i bought feom koodo, does not have a sim card.How do I do this?

Koodo is the worst mobile operator I have ever seen world wide!!! I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.  8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance  and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!  I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold. After another 2 hours on hold I left the conversion. I scheduled a call from the chat-bot. Later the same day I had a call from Koo

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

After switching to koodo my incoming calls were going straight to voicemail,  I had a call back from a rep who set up a temporary number while I cancelled my number with the previous mobile provider. There is a 90 minute window that expired and I have no access to another phone number to try again. As it stands now my phone is showing the temporary number, My question if I cancel my nmber with my former mobile company can I still port my old cell number over to Koodo? Changing to a new number is not a good option I want to keep my old number 

if my bill is in collections can i still pay it on the website?

I was online and filled out a loan application.  The guy said he would call me back about some details. My friends phone number showed up, when I answered it was the loan guy. Okay so how? I hadn't spoke to her for a while and how did this so called loan guy get her number? Answer seems obvious my phone is compromised. I've changed all my banking stuff etc. Today I go into the koodo store and 3 sentences in the girl says oh your phone is fine. Hackers can't do that. Your friend is playing games?? My anger made me leave. Doesn't help me though. I'm still stuck with my hacked phone. What can I do to clean this phone or can it be done? 

I ordered an iPhone 13 mini online 2 weeks ago and it hasn’t been shipped yet but I’ve been billed I’m looking to cancel it and go to my local Koodo and get an iPhone 12 .. how do I cancel my online order ?

Background:I live on a small island in BC, the closest Koodo retail location is 4+ hour travel away. In the last week of November, I decided to switch over from Public Mobile. I am using my own phone (Oneplus 9 5G), but I ordered a preowned (Galaxy S10+) so I will have a spare.I have not switched carrier for over 6 years and have never switched within the same network, i.e. Public to Koodo, so I was not clear on what this entailed. I was confused about being assigned a new “temporary” number. I scheduled a callback for December 6 to ask about the number porting process.December 6: I told the rep I will be porting from Public Mobile. The rep asked me for the phone number to be ported and the Public Mobile account number and then put me on hold, and within a minute, the call ended and I no longer have service. Apparently the they went ahead and ported my number right away, and since it is the same network, the port completed instantly. At that time, my Koodo SIM was still in the mail, du

I haven’t owned a cel phone in 30 years. Does a charger come with the iphone 12 ?

Hi,  I suspect this is a scam but thought,I got an email that if fake - is quite good. Hey <lists both my wife and myself > Your Koodo account is scheduled for disconnection on December 26, 2021. Your current balance is $173.19, with $146.20 past due. If you can’t pay before December 26, 2021, you can request a payment extension below. Then below that text are two options/links   Make a Payment I need a payment extension   Checked my account - it is paid automatically monthly and is fine. I used to have a prepaid account - and would be shocked if that is somehow still active. The TITLE of the email is:   < Myname> And <MyWifes Name> , want to avoid Koodo disconnection?   I checked the email address by starting but not sending a reply and the email address is: paymybill@koodo.com Does this appear to be a scam? I have gotten a few these the past few  months … and the outstanding balance keeps increasing.. so they’re good at it if it i

Hello, I have had mobile data on written on my plan for the past couple of months, and since then I still wasn’t able to use any of my data. And just trying now, nothing loads at all. The only website that loads with mobile data is koodomobile.com.  I have already turned off and turned on my phone, as well as reset the network settings, several times over the past 3 months to no avail. No apps, nor websites load, (except  koodomobile.com). This is on iPhone 12. And APN is already set to sp.koodo.com under Settings > Cellular > Cellular Data Network

I don’t seem to have the WiFi Calling option anywhere on my Koodo Moto G Power phone. Any idea on how to turn that on?

I would like to have my phone put on vacation models as I am currently out of country 

Just purchased my phone and it is showing 3G network.  It’s supposed to be 5g. 

How do I get rid of it?  Hope I don't have to make an emergency call and then have to listen to that message while I'm losing consciousness.  Does anyone seriously think that I'm unaware?  I've already purchased a replacement phone - from koodo.  It's not as usable as my Blackberry, which is why I'll continue to use it right up to 4 January 2022.So will you shut off the damn message? 

Hi all, I’ll admit I made a mistake and bought two pre-certified phones under my individual Koodo account instead of buying the second under my Fiance’s Koodo account (I did this back in 2019 with no extra fee and I thought this would be the same).This left me being charged with a few hundred in the tab bonus payout fee. My primary option that I currently have is to return the phone within the 30day period and repurchase it under my Fiance’s account. The problem with this is extra shipping costs, delays AND its no longer listed on the webstore.Because of this I decided to call Koodo but they essentially told me to shove it and pay the few extra hundred dollars and for next time to read the fine print because clearly I'm the idiot. (Despite my current option of voiding this all entirely by a return). Ultimately I want to keep this phone and void the fee I was charged. I know I bought it under the wrong Koodo account and I made the mistake but we want to correct this with them. Has anyon

does anyone know the number of the collection agency that koodo uses in canada? 

When I created my Prepaid Koodo account I lived in one city & now I’ve moved to another. When I call someone they see my CallerID still referring to the old city and often don’t answer because they don’t know anyone from there. How can I change the city that appears or the CallerID details in general for a prepaid account?

Switched from Samsung Galaxy A70 to iPhone 13 pro....I'm lost! I switched the SIM card from Samsung to iPhone. I have to deregister Samsung messages?  Contacts: Just shoot me now. I  have 9 entries for every single contact?  Can anyone refer me to a site that will talk me through this process in layman terms. I had no idea how little I knew. Do I have to add the switch the phone on Koodo anywhere.                                                                               Signed,  Extremely Tuckered & Overwhelmed in Niagara Falls...AKA  Karen (the nice kind)