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How do I change my online phone model order?

  • December 28, 2021
  • 3 replies
  • 222 views

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

Best answer by MilkyWay

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

You will need to send an email to the Koodo Web Store at koodo.webstore@koodomobile.com and let them know that you want to get the iPhone 13 instead. Make sure to give them your order number.

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3 replies

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  • Mobile Master
  • Answer
  • December 28, 2021

Hi anyone, please help me. I just placed an order today for an iPhone 12, but I realized I want iPhone 13 since there’s only a $10 difference per month. How can I change my order of iPhone 12 to iPhone 13. My order is still in review status. Thanks in advance…

You will need to send an email to the Koodo Web Store at koodo.webstore@koodomobile.com and let them know that you want to get the iPhone 13 instead. Make sure to give them your order number.


  • Author
  • Connector
  • December 28, 2021

Thanks, will do that.


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  • Mobile Master
  • December 28, 2021

May take a while for them to respond. If the iPhone 13 has no promotion at the moment, it’s ok. If it has a promotion, I just wish they’ll answer before the promotion is over.