Koodo is the worst mobile operator I have ever seen world wide!!!
I had to travel outside of Canada for 8 months but I had to kept my phone number on this special deal for only 10$ a month where the phone is off but it is still under my name. So all good, I went to Europe.
8 moths later I am back to Canada and my credit score is AMAZINGLY Fu**ed because of those Trudeaus . Koodo team didn't pull the money which was on authorized payment and instead of sending me an Email Koodo had sent me text messages on my stopped phone,funny eh, so for 80$ my car insurance and everything else went to the sky. And here is why - because of somebody else’s mistake I became a bad creditor so for this 80$ you affect all my business!
I tried to call Koodo, after one hour waiting on the line, finally I had to speak with an agent. Without saying anything, it put me on hold.
After another 2 hours on hold I left the conversion.
I scheduled a call from the chat-bot. Later the same day I had a call from Koodo, I pressed 1 and I was on hold for another 2 hours before I gave up.
So here is my question how to deal with Koodo!?
Best answer by Mayumi
How did you get this seasonal hold plan? Did you contact Koodo to switch it? Its always $15/mo to keep your account/number. (I'm just curious how you get this rate.)
"Koodo team didn't pull the money which was on authorized payment ...."
- Did you set up auto payment because of your trip outside of Canada? Or you were always on auto payment? And you never checked what was charged on your credit card or your bank for 8 months?
I'm sorry I'm sound bitter. But I'm a kind of person to check every charges on my CC, transaction activities frequently and make sute any payments are up to date every month. (Even if I'm outside of Canada). So I couldn't believe you didn't catch your payment didn't go through.( I know you set up auto payment,)
At this point, you can contact Koodo through FB or Twitter as Sophia suggested and ask them what's going on, then sort this issue.