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2095 Topics
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DWDonnieBeginner
asked in Other
Voicemail

Hi There; I have an older Motorola Moto G Play android and I don’t ever remember setting up a voicemail. I would like voicemail now but all the advice I get from the internet has not worked. Please help me, do I have to contact a Koodo tech rep?

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Nezgar
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ScalzottomartinOrganizer
asked in Tips, Tricks & Troubleshooting
Samsung A52 not charghing properly

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

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RS_22
RS_22Beginner
asked in Other
Moving to Koodo

I am currently with rogers and would like to buy a phone online and sign up for a plan online - how do I port my existing cell phone number to Koodo? Do I do this before or after purchasing my phone / SIM card from the website? When do I cancel my existing service 

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Allan M
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Ltd7033Beginner
asked in Other
contact number

Is there a phone number to contact Koodo?

16401
Dinh
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AjayBeginner
asked in Plans & Add-ons
Unable to Unlock Phone while Travelling Overseas

Hello Expert,I’m trying to unlock my Contract phone from Koodo for use in Overseas (India) through Self Serve but always getting below error -  Please suggest why it is so & help to resolve this.Does the phone need Koodo SIM to be present inside for this unlocking to work? Currently, it has been kept in other phone.

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Markus GallantisBeginner
asked in Plans & Add-ons
Plan was downgraded without telling me

I had a 9 gig plan that was downgraded to 4 gig without notification. This is really bad. I am considering switching providers. 

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Bernard Koodo
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HuddersfieldBeginner
asked in Self Serve
Cannot activate call control

I’m looking for some assistance in activating call control for my new Koodo number. I am able to navigate to the call control page on Self-Serve, but every time I click the “Start Using Call Control” button the page shows the standard loading animation and then drops me back on the same page prompting me to “Start Using Call Control”.My browser console shows the following error:So far I have tried:Clearing my cache and cookies. Different browsers. Different computers. Over a VPN and not. Swapping between LTE and WiFi.None of these have worked.Others seem to be reporting this problem also: I have also tried to speak to a representative by arranging a callback through the Koodo Assist Digital Rep to see if I could get it sorted that way. I arranged it for 1pm Friday, received no phone call or text message, and then on Saturday morning at just before 7am I get a “Heads up!” text and 3 missed calls… as I was asleep and my phone was on do not disturb.So far I am not very impressed with my e

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Bernard Koodo
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midniAdvisor
asked in Tips, Tricks & Troubleshooting
"RTC Connecting" on Discord

I recently had to replace the SIM card for my Koodo phone (Xiaomi Mi 8), and now discord voice doesn’t work :(I noticed the issue right away, and tried changing the SIM again, but I still can’t use discord on data. wi-fi is fine, and everything else works (except my Mi Account  won’t reactivate, which is fine). Anyone else experiencing this? any way to fix it?

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SmartSnoopyBeginner
asked in Plans & Add-ons
smart call blocking or call control

Not on my phone how come   

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lxlfengConnector
asked in Purchases & Returns
Still waiting for my Iphone 13 pro max

Hi all,When I preordered the iphone 13 pro max 256gb in silver back on Sep 24, it indicated 2 weeks. I have not received any notifications of the phone being shipped yet even until now, is anyone else having the same delays?

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Jesseh95ouseBeginner
asked in Purchases & Returns
Trying to get a new phone but site telling me to go to store

Wondering why the online koodo store keeps telling me to go to the nearest store to me?

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Karen HamiltonBeginner
asked in Tips, Tricks & Troubleshooting
S20, having problems calling, incoming calls and texts

For the last several months my husband and I have had nothing but problems with our S20, dropped calls, can't call out, not receiving calls and not in our phone history, extreme static on calls, texts showing up hrs or days later.  He is a truck driver and must have reliable service, I'm a stay at home wife with serious health issues and definitely need reliable service.  I live in Selkirk ON and most people out here are having the exact same problems.  

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RobWilConnector
asked in Other
SIM card for BYOD not registering on Network

Hi - we bought a BYOD SIM card from Koodo.  I put it in an old Telus phone ( I was told this would work without a problem)  but it will not register on the Koodo network.  IS there something else we need to go to get the SIM registered on the Koodo network?Will a Telus phone work on the Koodo network or does it need to be unlocked & if so how can I check if it is locked?   thanks

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Dinh
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cdnrrbBeginner
asked in Plans & Add-ons
Travel

Hello Koodo Community, My question or need advice on is I am traveling and working in Ecuador for 6-8 months how can avoid expensive charges and still us my number and phone? Many thanks!!!!!  

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KG02Connector
asked in Other
Why am I roaming

Got a new phone last night. Sitting in my home right now and says I'm roaming. Been in my home for 2 1/2 years and have never had this problem. Why is my new phone doing this?

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Flor OBeginner
asked in Purchases & Returns
Buying a new phone outside Koodo retailer?

I currently have an iPhone 6s, but I am planning to buy a new iPhone (maybe an 11 or 12) by the end of the year. I am also planning to buy the phone at an Apple store instead of going to my local Koodo retailer because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new iPhone at an Apple store and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

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newbie71Coach
asked in Plans & Add-ons
Voicemail calls keep failing, as do calls to my own number (which should also access voicemail)

I keep getting “call failed” when I attempt to call voicemail. I can call other numbers, just not voicemail (or my own number).Sometimes I get “1H1 the client you are trying to reach is not available at this moment, please try again later”, sometimes silence then “Call failed”.  Sometimes I get through, then the call fails.

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tomjgreenallBeginner
asked in Other
FOUND locked iphone, Port Elgin ON

I have a found iphone in the Saugeen SHores Ontario area.  Want to reconnect it with the owner.  Its locked with no Emerg conttact, data or wifi.  I have the SIM number hoping that KOODO can contact the owner. tg

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Bernard Koodo
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FentonBeginner
asked in Tips, Tricks & Troubleshooting
Where can I find my IMEI?

it tells me to visit support.motorola.com to get help, but they’re asking me for my IMEI and I can’t access it. Any solutions..? UPDATE: Typo in title

6761
Dinh
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mindKILLERBeginner
asked in Other
Does Koodo throttle its 4G speeds?

I’m currently with Public Mobile, and I recently found out that they usually throttle their 4G LTE down to 3G speeds. I see that Koodo and Public are both sub-brands of Telus, so I was wondering: does Koodo do this as well?

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Les23Rockstar
asked in Plans & Add-ons
I’m unable to find the NAME feature in voicemail to correct it.

When setting up my voicemail I accidentally saved muttering for my name and I’m unable to find the NAME feature in voicemail to correct it.  Could someone let me know where that is?  It’s not the voice message I need to change, rather, my name.  Thanks

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AndreaMumsterBeginner
asked in Plans & Add-ons
Adding a new line

I am looking to add two of my kids to my account and add two more plans for them. But they are currently with another service provider. I’m wondering if there’s a way to keep their numbers and add them to this account at all. Or if that’s something I need Koodo specifically to answer for me. Any insight into this would be very helpful! 

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RLBRockstar
asked in Tips, Tricks & Troubleshooting
After accepting OS update for Google Pixel 4a, phone becomes unresponsive after a few swiptes.

I have a google pixel 4a. Today  I accepted an OS update. Then I updated all the installed applications.Now, when I turn the phone one, and swipe a few times, either on the home screen or in an app, the phone becomes completely unresponsive and I have to restart it.I have removed and re-inserted the SIM card, and it did not solve the problem. I cannot use my phone.The current system is:I would include the build number here but the phone is frozen again.What should I do.Thank you.

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Maureen25Beginner
asked in Plans & Add-ons
Can I cancel the U.S. Unlimited Minutes after a few days and pay for one month?

I need to make some calls to the US and want to use the U.S. Unlimited Minutes Add On. I will only need it for a few days so want to know if I can cancel after one month. 

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Timo Tuokkola
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mebdenRockstar
asked in Plans & Add-ons
How much is "pay per use"?

 I am a Telus customer interested in switching to Koodo’s $15/month plan, described here: https://www.koodomobile.com/rate-plansThe messaging available is "text only". The fine print says that "Pay-per-use rates” apply for multimedia messages. How much does the pay-per-use cost, please, if I were to join this plan and send or receive MMS messages? Thanks. (Because I am not yet a Koodo customer, I do not have the ability to log in to “Self Serve” etc.)

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