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SIM card is not recognized

  • December 30, 2021
  • 6 replies
  • 415 views
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I temporary removed my SIM card while traveling, but now when I put it back it still says No SIM. Another SIM card works fine with my phone, Samsung S20 FE 5G. Do I need a SIM card replacement? How do I get one?

Best answer by MilkyWay

Post paid

Yep, sounds like a defective SIM card to me. You may want to go to your nearest Koodo store to replace it upon your return to Canada. 

This topic has been closed for replies.

6 replies

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  • Dennis
  • Mobile Master
  • December 30, 2021

Try your sim card in another working phone to see if it works 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • markmv
  • Author
  • Connector
  • December 30, 2021

Tried that - it didn't work.

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  • Dennis
  • Mobile Master
  • December 30, 2021

Sounds like a defective sim card. 

Are you prepaid or post paid? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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  • markmv
  • Author
  • Connector
  • December 30, 2021

Post paid

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  • MilkyWay
  • Mobile Master
  • Answer
  • December 30, 2021

Post paid

Yep, sounds like a defective SIM card to me. You may want to go to your nearest Koodo store to replace it upon your return to Canada. 

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  • markmv
  • Author
  • Connector
  • December 30, 2021

Ok, thanks

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