Hello,
When I dial one particular international number the call is not complete and I receive an automated message from Telus (not Koodo) saying that the number I am calling has been blocked for security reasons. I have no problem dialing any other numbers in that country and LD saver add-on works as intended. I know that the number I am trying to reach is clean -- it belongs to someone I know personally. Please let me know who to contact to have the # whitelisted.
Thank you!
You will have to reach out to Koodo and get in contact with the fraud department to see if they can unblock the number for you.
I’ll flag a rep and see if they can help you get in touch with them.
Thank you!
Hello
Also, please make sure that you log in with your Self Serve account here on Koodo Community, as we’ll most likely need to access your account in order to assist with this.
Hello
Also, please make sure that you log in with your Self Serve account here on Koodo Community, as we’ll most likely need to access your account in order to assist with this.
Hi Lavinia,
I’ve had a scheduled call with Koodo support today - they are working on the issue.
Thank you!
Alright, I hope everything gets fixed ASAP!
We’ll be here if you have any questions.
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