I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.
What should I do for Lump Sum charge by them ?
Tab Payoff - Lump Sum
Tab Bonus Debit - Cancellation
Best answer by Allan M
Tab Payoff - Lump Sum: Is the remaining amount you had left on your tab
Tap Bonus Debit - Cancellation: Is the remaining amount of the original discount that Koodo gave you on the phone that you have to pay back because you cancelled before the 2 years is up.
If you cancelled then you indeed have to pay both. This would've been stated in your service agreement.
+4Tab Payoff - Lump Sum: Is the remaining amount you had left on your tab
Tap Bonus Debit - Cancellation: Is the remaining amount of the original discount that Koodo gave you on the phone that you have to pay back because you cancelled before the 2 years is up.
If you cancelled then you indeed have to pay both. This would've been stated in your service agreement.
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