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Add a line and pick phone number

  • January 4, 2022
  • 4 replies
  • 2085 views

Hi, I'm a current customer. I'd like to buy a plan for my daughter's phone which I pay for. She wants a specific phone number.  Can I do this online?

Best answer by Dinh

Yes, you could add a new line to your account using self-serve. You can follow the procedure here https://www.koodomobile.com/add-a-line

Regarding the “specific phone number”, Koodo would give you a new number based on what they had in the number pool. You could also change the number later using selfserve once you activate new Koodo number.

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4 replies

Dinh
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  • Mobile Master
  • 17359 replies
  • Answer
  • January 4, 2022

Yes, you could add a new line to your account using self-serve. You can follow the procedure here https://www.koodomobile.com/add-a-line

Regarding the “specific phone number”, Koodo would give you a new number based on what they had in the number pool. You could also change the number later using selfserve once you activate new Koodo number.


  • Author
  • Beginner
  • 2 replies
  • January 4, 2022

Thanks. Is there any way to know if it's possible to get a specific number? 

Or can I cancel if I can't get the number? She's picky!


Dinh
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  • Mobile Master
  • 17359 replies
  • January 4, 2022
Fishy wrote:

Thanks. Is there any way to know if it's possible to get a specific number? 

Or can I cancel if I can't get the number? She's picky!

There was a limited number in the pool. Not sure if that can satisfy her. You can always contact a Koodo rep and ask them to look for something special but nothing is guaranteed.

Yes, you can cancel the line. it should be noted in the contract agreement.


  • Author
  • Beginner
  • 2 replies
  • January 4, 2022

Thank you.