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high bill

  • 26 January 2022
  • 2 replies
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Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

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Best answer by MilkyWay 26 January 2022, 04:57

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The 1000min add-on doesnt transfer over while in the US so calls to numbers in Mexico would've incurred a payperuse charge of $1.65/min:

https://www.koodomobile.com/easyroam

Userlevel 7
Badge +4

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

The add-on for the 1,000 international minutes only works for calls that are originally made from Canada. Since you are calling from abroad, roaming charges will apply. 

You can try to contact a Koodo rep to see if they can partially reduce the costs for you, but it is unlikely they will waive the fees.