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high bill

  • January 26, 2022
  • 2 replies
  • 259 views

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

Best answer by MilkyWay

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

The add-on for the 1,000 international minutes only works for calls that are originally made from Canada. Since you are calling from abroad, roaming charges will apply. 

You can try to contact a Koodo rep to see if they can partially reduce the costs for you, but it is unlikely they will waive the fees. 

This topic has been closed for replies.

2 replies

Allan M
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  • Mobile Master
  • January 26, 2022

The 1000min add-on doesnt transfer over while in the US so calls to numbers in Mexico would've incurred a payperuse charge of $1.65/min:

https://www.koodomobile.com/easyroam


Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • January 26, 2022

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

The add-on for the 1,000 international minutes only works for calls that are originally made from Canada. Since you are calling from abroad, roaming charges will apply. 

You can try to contact a Koodo rep to see if they can partially reduce the costs for you, but it is unlikely they will waive the fees.