All discussions about Koodo Self Serve.
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Hello, all. I tried to change my mobile plan to one that was promotional last month, but the process failed, and the promotion passed. Today, I saw that the same plan (39.00 CAD for 30GB) was back on promotion. I tried again to change the plan, managed to select the perk, and reached a screen that said to wait for a confirmation email, and that it may take 15 minutes for the changes to take effect. It’s been two hours, and I have not received an email, and my account still lists my original plan. If anyone has any suggestions, or requires further information, please let me know.
I have been travelling in Europe for a couple of months and had swapped out my Canadian Koodo SIM card for a local SIM cards in several countries while travelling. Now I have returned I have lost my original SIM card. However, I do have a Koodo replacement SIM card from when I upgrade from my old Samsung 9+ to a Samsung 23+. I put the new Koodo card in my phone but cannot use it as it says that the SIM card is not registered on the network.I went to the SIM manager on my phone and it recognizes the SIM as Koodo but with “unknown number”. However, it doesn’t allow me to (or I cannot find how to) enter my existing phone number. I have a monthly plan. The Primary SIM is greyed out and unable to be edited.I cannot use my phone and need this fixed urgently!
I ordered 3 sim cards under my account. I just received these and setup the first sim card through the self serve option. Now I want to active the other 2 sim cards and port over the old phone #’s. HOw do I do this? Every time I try, it wants to port the number over the same temporary phone #. I’m confused.
When I try to complete the payment process, I get an error either saying there was something wrong with the payment or that there was a problem with the system. I had this exact same problem when trying to upgrade the other phone line. It ended up being something with the cart, but I can not for the life of me remember what the very simple solution was. Any help is appreciated!
I bought a sim card online. It arrived and i put it in the phone. I just got my first bill and I’m trying to view it online but i can’t log into my self serve account. I’ve tried forget my password and Koodo said they would send a email. Never got one. Then i tired forgot my username and put in all my info and cell number that the sim came with. That’s when it started telling me they don’t recognize me. I’ve never received an email when i bought the SIM card too.
I have a pre-paid Koodo that I have been paying for for the last ten months, and have not used it for a while. I never opened a serve-self account as nobody told me how important it was. I lost my Sim card sometime ago.I bought a new Sim card. To activate that I need an account and to open an account I need an active Sim card.AND Of COURSE THE ONLY HELP YOU GET IS AN AUTO ASSISSTANT WHO JUST REPEAT SOME ANSWERS YOU ALREADY KNOW!This is so FRUSTRATING!
Used to be able to, haven’t been able to for a couple years and have just been ignoring it. Searching through the posts here I see that there were a number of people that had the same issue. Have tried multiple browsers, incognito/private, on multiple machines again for a couple years now.
I already have an existing self-serve account but I am unable to log in. I have tried to reset my password several times, and before I even type a new password the bottom “Type new password again” has an error msg saying my password is invalid. When I try to click submit anyways it says the service is unavailable and to try again in one hour. I waited a week in between trying and have the same issue. The issue is not my password as the error msg is there before I even type one. I have tried many passwords that would all be valid if this error was not happening. I have tried on different browsers, on my phone and on my laptop. Error msg is there straight away no matter where I tryHelp!!!!!
I suspect my number is being used virtually somehow. I have been receiving calls from strangers who says that they received a call from my number when I did not call them at all. I need to talk to a rep, but I keep getting a bot. How do I talk to a live human being? There aren’t any options for the problem that I am encountering.
Phone was stolen, bought a new phone and sim card through koodo. I’m trying to change my sim online, but it keeps getting stuck loading after i enter the email verification code. I’m at a loss. I went to a koodo kiosk and they said I could only change it online.I don’t have access to another phone number to schedule with a technical rep.What am I meant to do now?
Hi,My SIM card just stopped working yesterday. I have tried to restart my phone and check the network settings on my phone, neither of those things fixed the issue. I also tried inserting the SIM into another phone, that also did not work. It just says emergency calls only and shows no bars. I had a schedule call with a customer service rep, they said they’d make a ticket and the technical team would look into the issue and call me back.I gave my home phone number to call, but if I step out of the house when they call, could they email me or something?
I see multiple posts where this is an issue. We're also unable to select our perks for our two numbers through self serve after multiple failed attempts. Did all the cache clearings and incognito attempts as well.We just want the premium voicemail. Is there anyone that can help?
To whom may concern,I’m a monthly user of Koodo. And I received an email from CIBC including a promo code and an unique validation code for Koodo plan. When I apply it to my order it shows”Sorry, it looks like this promo code isn't eligible with the items in your cart.” But I cannot find other places to apply it. Could you please help me? Thank you!
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