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Can not swap Sim

  • 28 May 2023
  • 8 replies
  • 198 views
Liam Henderson

I recently lost my phone. I got a new one, and purchased a new sim card from Koodo to replace it. When I go to swap sim cards online it tries to send me a email verification code to countine. The issue is the email never comes so I cant continue. My email is correct on My Self Serve because I recieved other emails from Koodo. I went to the koodo store and they could not help me. This is very limiting because I do not have access to a phone until this is resolved.

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Best answer by Robert T 28 May 2023, 18:23

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8 replies

R
Userlevel 7
Badge +4

If you have access to a computer, you can try performing the sim card swap using a different web browser or clearing the cache and cookies of your current browser. Sometimes, technical issues or browser settings can interfere with email delivery.

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Dinh
Userlevel 7
Badge +4

Did you report lost and stolen phone in self-serve ? As well, the Koodo store should be able to help. What was the reason that they gave out when you went there?

I assumed your account was active and no suspension?

A Koodo customer, opinions are my own.
D
Userlevel 7
Badge +4

Make sure to check your spam folder

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Liam Henderson

If you have access to a computer, you can try performing the sim card swap using a different web browser or clearing the cache and cookies of your current browser. Sometimes, technical issues or browser settings can interfere with email delivery.

This work, I just swapped browsers and received the email, Thanks

Assia B

Bonjour. J'ai fait le paiement 2 fois de la facture de kodoo 69,51$  par erreur .que faire ?

D
Userlevel 7
Badge +4

Bonjour. J'ai fait le paiement 2 fois de la facture de kodoo 69,51$  par erreur .que faire ?

Cela ne vaut pas la peine de faire quoi que ce soit puisque le processus de remboursement chez Koodo prend plusieurs mois. Vous feriez mieux de conserver le trop-perçu sous forme de crédit sur votre compte afin que votre prochaine facture soit inférieure ou à 0 $

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
S

Help no way to log in and report stolen phone and need sim swap

D
Userlevel 7
Badge +4

Help no way to log in and report stolen phone and need sim swap

Have you logged into your self serve previously?  How long have you been a customer?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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